Strategic Management

The first edition of A Complaint is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied or buried, but are instead valuable pieces of feedback that can be used to improve an organization's products and services. This new edition has been thoroughly revised and updated. There are two brand new chapters on the Internet, a new section entitled Handling Complaints Directed at You and another new section that discusses how to complain.

The purpose of strategic planning is to set the overall long-term aim of a firm in a direction that allows it to compete and grow. Strategic planning is an old concept, with many variations of models and processes. Leaders have used many of these models and processes for years, and still, some leaders fail to effectively apply them. This is often due to the difficulty in applying the models and the lack of explanation for the significant relevance of the processes, including the tools used in each phase.

The strategies in this book - when implemented with care - are guaranteed to make you more money with less effort. These are strategies that have helped businesses just like yours make hundreds of thousands of dollars - including your competitors.

In the increasingly competitive business ecosystem, adopting a narrow strategy will render a business obsolete. As external pressures increase, it is vital to build intrinsic value to strengthen a company from its core. Steve Coughran employs over a decade of business research and international business expertise to provide listeners with a comprehensive framework that demonstrates the six authentic drivers of firm value.

This is an audiobook for people with ideas. Do you make plans that never get implemented? Are they overly complicated and fail because you simply can't stop planning until it's perfect? Or do you refuse to plan because you care only about getting things done, but end up failing and causing chaos for those closest to you (spouse, partners, teammates, etc.)? Do you end up reworking projects instead of accomplishing your goals?

If you’ve always wanted to increase productivity and efficiency by improving workflows and increasing your team’s ability to complete (more) work on time and as well as everyone’s comprehension of complex information such as task relationships but haven’t been able to figure out the best path to get there, keep reading...You are about to learn how to spot impediments in work progress visually, improve teamwork and communication between your team members and have a perfect workflow by leveraging the power of Kanban boards!

This audiobook will discuss in-depth how you can get and keep loyal customers. It will show you what your potential customers expect to see at a high-quality business. It will guide you on how to train your employees and be able to emphasize how important their actions speak louder than words. Invest in a program that's geared towards strategic customer support. One which will allow your business to outshine the competition.

Edward Ficher, el autor del best-seller 7 claves para ser feliz, nos acerca su versión de El Arte de la Guerra de Sun Tzu, con sus comentarios y sus anotaciones. Un texto de 2,500 años de antigüedad, más actual que nunca.

The Art of Opportunity offers a path toward new growth, providing the perspective and methods you need to make innovation happen. Written by a team of experts with both academic and industry experience - and a client roster composed of some of the world's leading companies - this book provides you with the necessary tools to help you capture growth instead of chasing it.

Are you winning the battle but losing the war? Every leader has to deliver the goods - make budget, meet deadlines, and deftly manage people - to provide the inspirational fuel that keeps their business running day-in and day-out. But therein lies the danger of winning today's battle and losing the war - that is the long game of creating sustainable value in a volatile, uncertain world that is becoming ever-more complex and ambiguous.

Winning Across Global Markets examines how 145-year-old Nokia grew from a paper mill in Finland to a multinational telecommunications leader. Why are Nokia's lessons critical for other companies and industries? While multinationals based in large countries benefit from inherent advantages - such as a home base that often accounts for 30 to 50 percent of their revenues - multinationals based in smaller countries such as Nokia, enjoy no such competitive edge. Nokia, in fact, generates less than 1% of its revenues in its home base.

While highly relevant to new and existing managers, the book is ideally suited for technical professionals and leaders in technical organizations looking to develop critical leadership skills distinct from technical expertise.

In this practical guide, Cloé Caron, PCC shares her unique O2coaching 5C Leadership and Team Efficiency Model and her Unique Strategic Contribution (USC) concept with you. As an experienced coach and leadership consultant, founder and president of o2Coaching, a public speaker and author, Cloé has helped hundreds of leaders and their teams improve their strategic posture and team efficiency. With 20 years of experience, her book is sure to make you reflect on the required behaviors needed to achieve concrete and sustainable results.

Have you ever attended a strategy meeting and wondered whether everyone in the forum understood what strategy meant? If you have, you are not alone. Interestingly, many such meetings roll on smoothly with impressive outcomes. That phenomenon is the ninth wonder of the world. Some participants probably spend many hours after the meeting engrossed in self-doubt or guilt, depending upon how loudly they spoke during the session. A cold or hot beverage usually works wonders during such moments of self-reflection.

Wo Sie mit Ihrer Firma hinwollen, wie Sie da hinkommen und was Sie in den nächsten drei Monaten konkret zu tun haben. Wie Ihr Unternehmen wirtschaftlich erfolgreich wird, weil alle im Unternehmen an einem Strang ziehen. Vision & Mission: Ein Leitbild, was die Grundlage für die Firmenstrategie ist und kein Marketing-Blabla.

Future Skills Farming ist von Karola Sakotnik, einer künstlerisch denkenden Frau mit Top Managementerfahrung, entwickelt worden. Zwei Ansätze, um Neues zu gestalten: den kognitiven und den kreativen. High Performance und das menschengerecht. MUTIG MenschSEIN als Haltung, um mit Zuversicht und Vertrauen Großes entstehen zu lassen. Ein Klimawandel zwischen uns Menschen.

Just like with the physical world, there are four fundamental forces of leadership—forces that quality leaders use to create transformative cultures. These forces are love, respect, service and fun. However, humans have the habit of inserting incompatible elements into their practice. With The Four Fundamental Forces of Leadership, the author will help you understand how these fundamental forces work within yourself, with others and through teams and organizations, and much more.

Many companies fall into the trap of spending too much time and money on low performers, while high performers aren't getting the necessary resources, development opportunities, or rewards. In The Differentiated Workforce, the authors expand on their previous books, The HR Scorecard and The Workforce Scorecard, and recommend that you manage your workforce like a portfolio - with disproportionate investments in the jobs that create the most wealth.

Author Michael Berman shows listeners why risk management and strategic planning are inseparable. Building off research, historical examples, and the most current enterprise risk management framework, he shows why good risk management isn’t about risk avoidance. It’s about risk awareness, which empowers financial institutions to be prepared, protected, and positioned for opportunities. The Upside of Risk weaves together risk management theory and practical advice to deliver actionable takeaways for transforming risk management into a strategic advantage.

This book aims to provide you with a step-by-step guide for personal, professional, and organizational growth. The author highlights how certain relationships enable a non-linear growth trajectory. These relationships, in addition to augmenting what we can accomplish, often shape who we become. These relationships are "curve benders," and this book will show you who and where they are, how to find and engage them, and, equally valuable, how you can become a curve bender to impact the lives and livelihoods of others profoundly.