⛳ What separates an average golf club from an elite, five-star experience?

Today’s episode of The AceCall.ai Podcast breaks down exactly what the best clubs do differently to create an unparalleled membership experience that keeps members engaged, loyal, and actively referring new guests.

Join Brad, a seasoned golf pro, and Clay, an AI tech expert, as they dive into the key strategies top-tier clubs use to elevate their service and create a club atmosphere that members never want to leave.

🔹 In This Episode, You’ll Learn:

✔️ Why first impressions matter – The importance of a well-structured onboarding process that makes new members feel like VIPs from day one.

✔️ How to master white-glove service – What it takes to anticipate member needs, deliver proactive hospitality, and create an experience members rave about.

✔️ The power of exclusivity – How the best clubs offer meaningful perks, luxury facilities, and continuous upgrades to keep members invested.

✔️ Why a sense of community is critical – How top-tier clubs build a culture that fosters deep connections, networking, and long-term retention.

✔️ How to implement all of this in your club – Actionable strategies you can start using today to create a truly five-star member experience.

🚀 PLUS: Want to experience next-level member engagement at your club?

Call 1 (866) 838-8581 now to test-drive our AI Voice Receptionist and see how it can enhance customer service, automate bookings, and improve efficiency.

Book a follow-up with us today to learn how AceCall.ai can help you elevate your club’s operations.

The secret to securing a lifelong member for your golf club isn’t just in the amenities or the course—it’s in the experience you create from day one.

A world-class onboarding process sets the tone for engagement, retention, and a lasting emotional connection to your club.

In this episode of The AceCall.ai Podcast, we break down exactly how to create a VIP onboarding experience that turns new members into raving fans.

From the moment they inquire about joining to their first tee time, every touchpoint matters.

We’ll explore:

✅ The psychology of a great first impression and why it’s make-or-break
✅ How to design a white-glove onboarding journey that feels effortless yet exclusive
✅ Personalization strategies that make every member feel like a VIP
✅ Common onboarding mistakes that push new members away (and how to avoid them)
✅ 100 creative ways to wow your new members from day one

First impressions matter more than ever.

If you want to maximize retention and create an onboarding experience that builds lifelong loyalty, this episode is for you.

💬 Want our full list of 100 VIP onboarding ideas?

Just call +1 (866) 838-8581 today and ask our AI agent for it, and we’ll send it your way!

🔔 Subscribe & follow The AceCall.ai Podcast for more insights on elevating your club’s membership experience.

Welcome to another episode of The AceCall.ai Podcast, where we help golf club managers win with AI!

In today’s episode, hosts Clayton Elliott and Brad Milligan dive deep into the art of turning your club’s members into passionate brand ambassadors through a strong membership referral culture.

Building a membership base through referrals isn't just an effective way to grow—it’s the best way to attract high-quality members who already share your club's values. But many clubs rely on passive word-of-mouth, hoping referrals will happen by chance.

In this episode, we explore how to make referrals a consistent and intentional part of your membership growth strategy.

What You’ll Learn in This Episode:

🏌️‍♂️ Why referrals are the best source of new members: Understand how referrals can bring in engaged, long-term members who are more likely to contribute positively to your club’s culture.

🎯 Turning members into brand ambassadors: Discover practical ways to encourage your members to actively promote your club, from casual conversations to special “Bring a Friend” events.

💡 Incentives that actually work: Learn why cash incentives often fail and how to create compelling experiential rewards that motivate your members to refer their friends.

🔥 The power of exclusivity: Find out how making referrals feel like an invitation-only privilege can drive higher-quality leads and create a sense of prestige around your membership.

👏 Celebrating member referrals: Understand how public recognition and appreciation can create a ripple effect, encouraging even more members to get involved in the referral process.

📋 Implementation made easy: Get a step-by-step guide to launching a “Members Bring Members” campaign that makes referrals a natural, ongoing part of your club’s culture.

Whether you’re starting from scratch or looking to enhance an existing referral program, this episode will provide you with actionable insights to transform your membership referral process into a powerful growth engine for your golf club.

Connect With Us

If you want to see how AI can streamline your club operations and transform the member experience, try our AI Voice Receptionist for yourself! Call 1-866-838-8581 to experience it in action or book a demo today to learn more about how we can help your club win with AI.

Don’t forget to subscribe to the AceCall.ai Podcast so you never miss an episode, and if you enjoyed today’s conversation, please leave us a rating and review. Your feedback helps us continue to deliver value to golf club managers like you.

#GolfClubManagement #MembershipGrowth #GolfMarketing #PrivateGolfClubs #GolfClubSuccess

Employee satisfaction and retention are critical factors in the success of any golf club.

The hospitality, service, and grounds keeping aspects of the golf industry rely heavily on dedicated, well-trained staff who interact with members and guests daily.

Yet, many golf clubs struggle with high turnover rates, seasonal employment challenges, and a lack of career progression for employees.

A revolving door of staff can lead to a decrease in service quality, an inconsistent guest experience, and increased recruitment and training costs.

On the other hand, a satisfied, motivated workforce contributes to a welcoming atmosphere, efficient operations, and a superior customer experience that keeps golfers coming back.

This podcast will explore various strategies that golf club owners and managers can implement to create a workplace that attracts and retains top talent.

We’ll cover how to build a strong workplace culture, offer competitive compensation, provide career growth opportunities, and implement effective communication and employee recognition programs.

By the end of this podcast, you’ll have a roadmap for fostering a positive and supportive work environment that will not only enhance employee satisfaction but also lead to long-term retention and overall club success.

Reflection Questions

1. What are the biggest employee retention challenges currently faced by your golf club?

2. How much does employee turnover cost your golf club in terms of hiring and training?

3. What do you believe is the most important factor in keeping employees happy?

Are you struggling to attract younger golfers to your club?

The generational shift in golf is bigger than ever, and if you’re not adapting, you’re losing out.

In this episode Clayton and Brad break down the widening cultural and generational gap between Baby Boomers, Gen X, Millennials, and Gen Z—and what that means for golf course managers.

We’ll uncover why younger players aren’t joining traditional clubs, what they actually want from the game, and how successful clubs are evolving to meet their expectations.

From flexible membership models to social-friendly events and digital engagement, we’re giving you actionable strategies to modernize your club and future-proof your business.

If you want to keep your course relevant and thriving in the years ahead, this episode is a must-listen. Tune in now! 🎙️⛳ #GolfClubManagement #GolfIndustry #FutureOfGolf

In this episode we briefly explore 21 of the best use cases for Voice AI in golf club management.

The purpose of this episode is not to go deep into any one of these, but to expand your understanding of what is possible now and in the future with Basic and Advanced Mode AceCall.ai and really all Voice AI tech.

If you are already use AceCall.ai, take note of the top 5 use cases you’re most interested in and let us know so we can put them on our ideas board and feature road map.

All customers will be able to add to and vote on our ideas board and decide which Advanced Features we will focus on building first.

And if any of these use cases appeal to you, whether you are a customer or not, let us know and we can do a full episode and deep dive into any of these topics.

1. VIP member support.

2. General FAQ handling.

3. Lost and found inquiries.

4. Dining and catering reservations.

5. Staff scheduling and coordination.

6. Personalized member notifications.

7. Health and safety protocol updates.

8. Pro lesson bookings and schedules.

9. Membership sign-ups and renewals.

10. Event and tournament management.

11. Emergency alerts and communication.

12. Driving range bookings and instructions.

13. Pro shop inquiries and inventory checks.

14. Payment processing and billing inquiries.

15. Course availability and tee-time scheduling.

16. Feedback collection and satisfaction surveys.

17. Weather updates and course condition alerts.

18. Automated booking and reservation handling.

19. Marketing promotions and member engagement.

20. Data collection and analytics for decision-making.

21. AI-Powered Concierge Services

In this podcast, we’ll explore the three biggest phone call fail points for golf clubs and how Voice AI can fix them, making your club run more smoothly while significantly improving the member experience.

Because running a golf club is a constant balancing act.

General Managers, Golf Pros, F&B Managers, and owners all juggle multiple responsibilities—keeping members happy, ensuring smooth operations, and growing revenue.

And one area that often gets overlooked is phone call management.

Missed calls, long hold times, and inefficient voicemail systems lead to frustrated members, overworked staff, and lost revenue opportunities.

Traditional phone and voicemail systems are outdated and struggle to handle the volume and complexity of golf club inquiries.

But what if there was an intelligent solution that could solve these problems effortlessly?

Enter AceCall.ai’s Voice AI—a game-changer that eliminates inefficiencies and streamlines communication in golf clubs.

Golf has long been a sport steeped in tradition, where personal connections, customer service, and attention to detail define the experience.

As artificial intelligence (AI) continues its rapid advancement across industries, many golf club managers and professionals are asking: Will AI replace golf club staff?

The short answer: AI won’t replace most roles, but it will transform them.

AI also won’t replace people, but people who don’t know how to use AI will definitely be replaced by people who do.

Listen to this episode and let us know on social media what you think about it? We'd love to hear from you.