Showing results by narrator "Rich Palmer" in All Categories

The role of call center leaders in motivating their team is pivotal for driving overall performance and achieving business goals. By fostering a positive work environment, recognizing individual and team achievements, and providing opportunities for growth, leaders can boost morale and inspire agents to perform at their best. Motivated employees are more engaged, efficient, and committed to delivering high-quality customer service, directly impacting key performance indicators (KPI's) such as customer satisfaction and first call resolution rates.

In Solo Acoustic Musician (SAM) 2, Michael Nichols expands on the information and perspectives shared in his first book, delving deeper into the world of the SAM by interviewing a half dozen of his peers, as well as a man who repairs and restores guitars: the essential tool of the SAM’s trade.

I am a middle-class guy with a family and a very active lifestyle. We purchased a new electric car in the low $20,000 price range. This car turned out to be one of the best decisions we have ever made for our finances, time management, and overall happiness. I share my personal experience with all the details of deciding on the purchase, driving attributes, cost of charging, winter driving, and maintenance costs. You will learn everything there is to know about owning and driving an electric vehicle, and learn how an EV can be fun, economical, and reliable.

In Solo Acoustic Musician (SAM), Michael Nichols shares his personal experiences and technical know-how gathered from over 30 years as a live performer. In a straightforward conversational voice, he lays out a dynamic vision for how to make a living and have fun being a SAM. The value of Nichols’ story is found in the small things and minor details. He reveals how to navigate challenges, play to various kinds of audiences, book gigs, and more.

Managing a call center presents numerous challenges for leaders, including meeting stringent KPIs, maintaining employee motivation, and handling high call volumes. Achieving performance metrics such as average handle time, first call resolution, and customer satisfaction requires meticulous planning and constant monitoring. Simultaneously, leaders must keep their teams motivated in a high-pressure environment, often characterized by repetitive tasks and demanding customers.

Dead Men Do Roll Dice is the 1912 saga of millions of dollars in embezzled Alaskan gold that are being stockpiled to open a bank in Canada. The only clues are a sourdough who has been tortured, killed, and dismembered; a dewdrop of incredibly refined gold; and 18 paper balls the size of buckshot. This is a twisted tale based on historical fact which involves Alaskan gold, Mexican bananas, Pancho Villa, and the First World War. At the center of the drama is United States Marshal Gordon Whitford.

It started with a murder. And an odd one. The victim was killed with a shotgun on a steamship, and his body was dumped overboard. In a cork life vest. With a note in code to the United States Marshal in Juneau. It’s 1910, and Alaska’s wealth is threatened when President Taft takes back all coal lands. Without coal, there will be no gold mining. Steve Levi has mixed fact with fiction for a wild ride in the North with anarchists, socialists, coal, gold, murder, and the opportunity for United States Marshal Gordon Whitford to turn the tables on a cabal of East Coast coal barons.

Although we learn something from every book, most popular management books aren't based on rigorous empirical research. Therefore, while the suggestions made by the author may have worked for some, there is no guarantee that they will work for you. Professional advice based on rigorously tested theories has a higher likelihood of helping you achieve success. In Thrive! Professor Jim Jawahar asks eight successful individuals to share their career journeys and then explains the theoretical framework underlying the concepts and principles that contributed to their success.

Duffy Dombrowski is not your average social worker. When he’s not counseling sex addicts and drug users in a town outside of New York City, you can find him digging Elvis tunes, getting “schlitzed” with his quirky friends, or fighting ex-Olympians in the boxing ring. Our less-than-perfect hero occasionally uses his mean left hook on pimps and other lowlifes, too. But at least he cares about his clients.

Embark on an enchanting journey with "The Workshop of Wonder: Lily's Inventive Chronicles," a whimsical children's book that invites young listeners into a magical world of creativity, friendship, and joy. Join Lily, a spirited young inventor with chestnut curls and bright blue eyes, as she, along with her lovable friends Benny, an energetic bunny, and Oliver, a wise owl wearing glasses, explores the extraordinary wonders of their workshop.

When Timmy's red cap is carried away by the wind in a vibrant zoo, a whimsical adventure begins. Guided by the chatty butterfly Buzzy, the cap discovers the enchanting Lost and Found—a place where forgotten treasures share tales of their own.

Step into the extraordinary world of firefighting and emergency response, where the fine red line between life and death is faced daily with unwavering courage and dedication. In this riveting collection of real-life stories, the author, drawing from over 50 years of firefighting and fire administration experience, offers a captivating glimpse into the exhilarating and perilous existence of those who put their lives on the line for our safety.

Fresh out of graduate school, CIA psychologist Trace Curran works at his dream job, providing trauma-based psychotherapy and researching the threat level of Antifa-based organizations. As domestic terror escalates, Trace’s world is rocked when an agent on his caseload commits a murder-suicide. Then, the death of his father and the split with his fiancé leave him on the verge of a breakdown.