Customer Behavior

Liste de produits
    • How Successful Organizations Listen to Customers and Create New Products Continuously
    • Auteur(s): Jeff Gothelf, Josh Seiden
    • Narrateur(s): Graham Rowat
    • Durée: 6 h et 19 min
    • Date de publication: 2019-12-10
    • Langue: Anglais
    • 5 out of 5 stars 4 évaluations
    • We're in the midst of a revolution. Quantum leaps in technology are enabling organizations to observe and measure people's behavior in real time, communicate internally at extraordinary speed, and innovate continuously....

    Prix courant: 22,26$ ou 1 crédit

    Prix réduit: 22,26$ ou 1 crédit

    • How Successful Retailers Win Customers in an Era of Endless Disruption
    • Auteur(s): Barbara E. Kahn
    • Narrateur(s): Lisa Larsen
    • Durée: 5 h
    • Date de publication: 2018-11-13
    • Langue: Anglais
    • 3 out of 5 stars 2 évaluations
    • In The Shopping Revolution, Barbara E. Kahn, a foremost retail expert and professor at the Wharton School, examines the companies that have been most successful during this wave of change and offers fresh insights into what we can learn from their ascendance.

    Prix courant: 17,81$ ou 1 crédit

    Prix réduit: 17,81$ ou 1 crédit

    • A Whole Company Approach to Delivering Exceptional Customer Experiences
    • Auteur(s): Eric Berridge
    • Narrateur(s): Tim Andres Pabon
    • Durée: 7 h et 13 min
    • Date de publication: 2017-06-29
    • Langue: Anglais
    • Pas de évaluations
    • Customer Obsessed looks at customer experience with an eye toward business transformation, providing high-level insight into each business element that affects that experience....

    Prix courant: 33,39$ ou 1 crédit

    Prix réduit: 33,39$ ou 1 crédit

    • Auteur(s): Seth Godin
    • Narrateur(s): Seth Godin
    • Durée: 2 h et 1 min
    • Date de publication: 2001-01-02
    • Langue: Anglais
    • 4.5 out of 5 stars 22 évaluations
    • The man Business Week calls "the ultimate entrepreneur for the information age" explains "Permission Marketing"...

    Prix courant: 14,56$ ou 1 crédit

    Prix réduit: 14,56$ ou 1 crédit

    • How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty
    • Auteur(s): Shep Hyken
    • Narrateur(s): Timothy Andrés Pabon
    • Durée: 4 h et 41 min
    • Date de publication: 2018-11-13
    • Langue: Anglais
    • Pas de évaluations
    • This audiobook shows you how to leverage convenience as a powerful way to differentiate yourself from your competition. You'll learn six compelling strategies, supported by numerous examples and case studies, that will fuel your plan to create a focus on convenience for your customers....

    Prix courant: 22,26$ ou 1 crédit

    Prix réduit: 22,26$ ou 1 crédit

    • Create Zealots for Your Brand, Your Company, and Your Future
    • Auteur(s): Patrick Hanlon
    • Narrateur(s): Alan Sklar
    • Durée: 7 h et 50 min
    • Date de publication: 2006-05-17
    • Langue: Anglais
    • 4.5 out of 5 stars 26 évaluations
    • What is it that made Starbucks an overnight sensation and separated it from other coffee house companies....

    Prix courant: 27,77$ ou 1 crédit

    Prix réduit: 27,77$ ou 1 crédit

    • 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
    • Auteur(s): Joseph A. Michelli
    • Narrateur(s): Joseph A. Michelli, Tom Parks
    • Durée: 8 h et 12 min
    • Date de publication: 2014-12-16
    • Langue: Anglais
    • 4.5 out of 5 stars 10 évaluations
    • The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company....

    Prix courant: 26,00$ ou 1 crédit

    Prix réduit: 26,00$ ou 1 crédit

  • Prix courant: 25,63$ ou 1 crédit

    Prix réduit: 25,63$ ou 1 crédit

    • Actionable CX Strategies to Better Understand, Attract, and Retain Customers
    • Auteur(s): Debbie Levitt
    • Narrateur(s): Debbie Levitt
    • Durée: 16 h et 35 min
    • Date de publication: 2023-02-15
    • Langue: Anglais
    • Pas de évaluations
    • Customers Know You Suck is the how-to manual for customer centric product marketing. Its highly actionable models, maps, and processes empower everyone to improve the customer experience....

    Prix courant: 31,26$ ou 1 crédit

    Prix réduit: 31,26$ ou 1 crédit

    • A Growth Strategy for Work, an Even Better Strategy for Life
    • Auteur(s): Jeff Henderson, John C. Maxwell - foreword
    • Narrateur(s): Jeff Henderson
    • Durée: 5 h et 45 min
    • Date de publication: 2019-10-01
    • Langue: Anglais
    • 5 out of 5 stars 15 évaluations
    • Know What You're For details an effective growth strategy for businesses and nonprofits by closing the gap between two simple questions: What do you want to be known for? What are you known for? When the two answers match, organizations gain incredible momentum....

    Prix courant: 25,63$ ou 1 crédit

    Prix réduit: 25,63$ ou 1 crédit

  • Prix courant: 18,74$ ou 1 crédit

    Prix réduit: 18,74$ ou 1 crédit

    • Conquering the New Battleground for Customer Loyalty
    • Auteur(s): Matthew Dixon, Nick Toman, Rick DeLisi
    • Narrateur(s): Matthew Dixon, Nick Toman, Rick DeLisi
    • Durée: 6 h et 37 min
    • Date de publication: 2020-03-03
    • Langue: Anglais
    • 5 out of 5 stars 8 évaluations
    • In their acclaimed best seller The Challenger Sale, Matthew Dixon and his colleagues at CEB busted many longstanding myths about sales. Now they've turned their research and analysis to a new vital business subject - customer loyalty....

    Prix courant: 20,40$ ou 1 crédit

    Prix réduit: 20,40$ ou 1 crédit

    • The Counterintuitive Online Method to Discover Exactly What Your Customers Want to Buy...Create a Mass of Raving Fans...and Take Any Business to the Next Level
    • Auteur(s): Ryan Levesque
    • Narrateur(s): Tom Parks
    • Durée: 6 h et 7 min
    • Date de publication: 2019-07-02
    • Langue: Anglais
    • 5 out of 5 stars 14 évaluations
    • In this best-selling book, Ryan Levesque lays out his proven, repeatable, yet slightly counterintuitive, methodology for understanding the core wants and motivations of your customer....

    Prix courant: 17,48$ ou 1 crédit

    Prix réduit: 17,48$ ou 1 crédit

    • The Story of Innovation and Customer Choice
    • Auteur(s): Clayton M. Christensen, Taddy Hall
    • Narrateur(s): John Pruden
    • Durée: 7 h et 25 min
    • Date de publication: 2016-10-04
    • Langue: Anglais
    • 4.5 out of 5 stars 51 évaluations
    • The foremost authority on innovation and growth presents a path-breaking book every company needs to transform innovation from a game of chance to one in which they develop products....

    Prix courant: 24,46$ ou 1 crédit

    Prix réduit: 24,46$ ou 1 crédit

  • Prix courant: 25,00$ ou 1 crédit

    Prix réduit: 25,00$ ou 1 crédit

    • The Customer CEO Business Fable About How to Profit from the Power of Your Customers
    • Auteur(s): Chuck Wall
    • Narrateur(s): Don Hagen
    • Durée: 1 h et 37 min
    • Date de publication: 2013-12-10
    • Langue: Anglais
    • Pas de évaluations
    • Sales have dropped precipitously. The board is meeting next week. Bob, founder and long-time CEO, is urged by his team to hire an expensive management consulting firm....

    Prix courant: 7,77$ ou 1 crédit

    Prix réduit: 7,77$ ou 1 crédit

  • Prix courant: 21,16$ ou 1 crédit

    Prix réduit: 21,16$ ou 1 crédit

    • The Unbeatable Strategy of Loving Customers
    • Auteur(s): Fred Reichheld, Darci Darnell, Maureen Burns
    • Narrateur(s): Walter Dixon
    • Durée: 8 h et 37 min
    • Date de publication: 2021-12-31
    • Langue: Anglais
    • 4.5 out of 5 stars 6 évaluations
    • Few management ideas have spread so far and so wide as the Net Promoter System (NPS). Created by author and loyalty guru Fred Reichheld, companies across the spectrum have adopted it....

    Prix courant: 22,26$ ou 1 crédit

    Prix réduit: 22,26$ ou 1 crédit

    • How Successful Companies Transform New Customers into Loyal Champions
    • Auteur(s): Donna Weber
    • Narrateur(s): Donna Weber
    • Durée: 5 h et 1 min
    • Date de publication: 2021-12-08
    • Langue: Anglais
    • 5 out of 5 stars 5 évaluations
    • Onboarding is the most important part of the customer journey, yet many B2B companies fail to act proactively at the start of the relationship. Instead, customer success teams are stuck making heroic efforts to save accounts and fighting fires when customers inevitably run into problems....

    Prix courant: 25,00$ ou 1 crédit

    Prix réduit: 25,00$ ou 1 crédit

    • How to Win and Keep Customers in the Age of Disruption
    • Auteur(s): Steve Dennis
    • Narrateur(s): Steve Dennis
    • Durée: 9 h et 16 min
    • Date de publication: 2021-04-28
    • Langue: Anglais
    • Pas de évaluations
    • Physical retail isn’t dead - but boring retail is! Remarkable Retail equips the savvy retailer with eight essential strategies to bounce back from the COVID-19 downturn and thrive in the years to come....

    Prix courant: 25,00$ ou 1 crédit

    Prix réduit: 25,00$ ou 1 crédit