Customer Business
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Getting Customers
- Easier, Faster and for Less Money than You Ever Thought Possible
- Auteur(s): James Sinclair
- Narrateur(s): James Sinclair
- Durée: 3 h et 44 min
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Winning customers is the lifeblood of any business, yet so many people fail dismally at it. James Sinclair knows how it’s done. In 15 years, he has built a one-man business as a children’s clown into a multi-million-pound enterprise with a network of companies and over 400 employees. In this audiobook, he lets eager business owners into his secrets for getting the right customers fast and to make their businesses grow. Finding, getting, and keeping customers is the most significant and important skill set of a successful start-up entrepreneur.
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Getting Customers
- Easier, Faster and for Less Money than You Ever Thought Possible
- Narrateur(s): James Sinclair
- Durée: 3 h et 44 min
- Date de publication: 2019-12-18
- Langue: Anglais
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Winning customers is the lifeblood of any business, yet so many people fail dismally at it. James Sinclair knows how it’s done. In 15 years, he has built a one-man business as a children’s clown into a multi-million-pound enterprise with a network of companies and over 400 employees....
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Prix courant: 18,74$ ou 1 crédit
Prix réduit: 18,74$ ou 1 crédit
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The Intention Economy
- When Customers Take Charge
- Auteur(s): Doc Searls
- Narrateur(s): Doc Searls
- Durée: 8 h et 48 min
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While marketers look for more ways to get personal with customers, including new tricks with "big data", customers are about to get personal in their own ways, with their own tools. New customer tools will provide the engine, with Vendor Relationship Management providing the consumer counterpart to vendors’ Customer Relationship Management systems. As customers become more independent and powerful, and the Intention Economy emerges, only vendors and organizations that are ready for the change will survive, and thrive. Where do you stand?
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The Intention Economy
- When Customers Take Charge
- Narrateur(s): Doc Searls
- Durée: 8 h et 48 min
- Date de publication: 2012-08-17
- Langue: Anglais
- Caveat venditor - let the seller beware....
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Prix courant: 33,39$ ou 1 crédit
Prix réduit: 33,39$ ou 1 crédit
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Service Failure
- The Real Reasons Employees Struggle with Customer Service and What You Can Do About It
- Auteur(s): Jeff Toister
- Narrateur(s): Walter Dixon
- Durée: 5 h et 39 min
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Customer service goals have been articulated, messages drilled, and incentive programs created. But many employees still deliver lackluster service. What does it take to get them functioning as stellar frontline representatives of the company? Rather than offering another set of tactics for improving customer service, this audiobook takes a novel approach by rooting out the real reasons employees aren’t delivering the service they should.
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Service Failure
- The Real Reasons Employees Struggle with Customer Service and What You Can Do About It
- Narrateur(s): Walter Dixon
- Durée: 5 h et 39 min
- Date de publication: 2012-11-06
- Langue: Anglais
- Customer service goals have been articulated, messages drilled, and incentive programs created. But many employees still deliver lackluster service....
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Prix courant: 31,16$ ou 1 crédit
Prix réduit: 31,16$ ou 1 crédit
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Total Quality Management
- Customers and Products
- Auteur(s): Stephen George, Arnold Weimerskirch
- Narrateur(s): Lloyd Bochner
- Durée: 2 h et 26 min
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The new business management model begins with customer focus and ends with customer satisfaction. Companies intent on tracking their customers changing requirements and improving their services are encouraging their employees to interact with customers on a frequent basis. In an effort to learn more about what customers want, they have demonstrated that strengthening relationships with customers is critical to sustained growth and profitability.
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Total Quality Management
- Customers and Products
- Narrateur(s): Lloyd Bochner
- Durée: 2 h et 26 min
- Date de publication: 2009-10-12
- Langue: Anglais
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The new business management model begins with customer focus and ends with customer satisfaction....
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Prix courant: 13,00$ ou 1 crédit
Prix réduit: 13,00$ ou 1 crédit
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Building Good Customer Relationships
- The Comprehensive Guide and Tips on How to Build and Develop Customer Relationships to Improve Business
- Auteur(s): Tyson Brandt
- Narrateur(s): Aadam Smyth
- Durée: 20 min
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Obsess over your customers! It’s necessary to succeed! It begins with the culture you establish for your company and making sure that your support team is at the frontlines to make sure your customers are happy and their needs are addressed. Your entire company from top to bottom needs to share that providing an amazing customer experience is necessary the key to your company’s success.
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Building Good Customer Relationships
- The Comprehensive Guide and Tips on How to Build and Develop Customer Relationships to Improve Business
- Narrateur(s): Aadam Smyth
- Durée: 20 min
- Date de publication: 2023-01-17
- Langue: Anglais
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Obsess over your customers! It’s necessary to succeed! It begins with the culture you establish for your company and making sure that your support team is at the frontlines to make sure your customers are happy and their needs are addressed....
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Prix courant: 7,00$ ou 1 crédit
Prix réduit: 7,00$ ou 1 crédit
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Flip the Funnel
- How to Use Existing Customers to Gain New Ones
- Auteur(s): Joseph Jaffe
- Narrateur(s): Bruce Mann
- Durée: 10 h et 54 min
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If there's anything the recession of 2009 taught us, it was the importance of investing in our customers, but when was this any different? So says Joseph Jaffe, best-selling author of Life After the 30-Second Spot and Join the Conversation, and a leading expert and thought leader on new media and social media. In most businesses, it costs roughly five-to-10 times more to acquire a new customer than it does to retain an existing one, and yet companies continue to disproportionately spend their budgets into the "wrong" end of the funnel the mass media or awareness side.
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Flip the Funnel
- How to Use Existing Customers to Gain New Ones
- Narrateur(s): Bruce Mann
- Durée: 10 h et 54 min
- Date de publication: 2020-07-09
- Langue: Anglais
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Why customer retention is the new acquisition....
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Prix courant: 27,83$ ou 1 crédit
Prix réduit: 27,83$ ou 1 crédit
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Attract & Keep Customers for Life
- 4 Abilities to Build Trust, Communicate Your Value, and Charge What You're Worth (Revised & Expanded)
- Auteur(s): Terry Begue
- Narrateur(s): Aubrey Johnson
- Durée: 4 h et 21 min
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In Attract & Keep Customers for Life, I will walk you through my proven, step-by-step process to develop your brand, build trust with customers and prospective clients, and be looked upon as an expert in your industry.
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Attract & Keep Customers for Life
- 4 Abilities to Build Trust, Communicate Your Value, and Charge What You're Worth (Revised & Expanded)
- Narrateur(s): Aubrey Johnson
- Durée: 4 h et 21 min
- Date de publication: 2022-04-29
- Langue: Anglais
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In Attract & Keep Customers for Life, I will walk you through my proven, step-by-step process to develop your brand, build trust with customers and prospective clients, and be looked upon as an expert in your industry....
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Prix courant: 18,74$ ou 1 crédit
Prix réduit: 18,74$ ou 1 crédit
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CSM Secrets
- The 32 Laws of Success for Customer Success Managers
- Auteur(s): Subha Shrinivasan
- Narrateur(s): Amira Gill
- Durée: 41 min
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Customer success is all about employing certain "soft" skills and techniques that are guaranteed to help you win over everyone's trust, respect and sponsorship. And anyone, at any level can master these skills.
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CSM Secrets
- The 32 Laws of Success for Customer Success Managers
- Narrateur(s): Amira Gill
- Durée: 41 min
- Date de publication: 2023-03-16
- Langue: Anglais
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Customer success is all about employing certain "soft" skills and techniques that are guaranteed to help you win over everyone's trust, respect and sponsorship. And anyone, at any level can master these skills....
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Prix courant: 4,95$ ou 1 crédit
Prix réduit: 4,95$ ou 1 crédit
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Pharma Customer Experience
- 20 Secrets to 10X Your CX and Boost Patient Outcomes
- Auteur(s): Sean McDade
- Narrateur(s): Assaf Cohen
- Durée: 3 h et 41 min
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Pharma Customer Experience reveals twenty secrets that pharmaceutical and biotechnology companies are using today to connect emotionally with their customers—both patients and healthcare professionals.
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Pharma Customer Experience
- 20 Secrets to 10X Your CX and Boost Patient Outcomes
- Narrateur(s): Assaf Cohen
- Durée: 3 h et 41 min
- Date de publication: 2022-06-03
- Langue: Anglais
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Pharma Customer Experience reveals twenty secrets that pharmaceutical and biotechnology companies are using today to connect emotionally with their customers—both patients and healthcare professionals....
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Prix courant: 20,19$ ou 1 crédit
Prix réduit: 20,19$ ou 1 crédit
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UpSolutions
- Turning Teams into Heroes and Customers into Raving Fans
- Auteur(s): Patti Mara
- Narrateur(s): Geoff Sugiyama
- Durée: 4 h et 32 min
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How can local, independent businesses thrive in the age of e-commerce, delivery choices, and big box stores when they're feeling the pricing squeeze? You don't have to adapt to their way of doing business or struggle to compete in the global economy! UpSolutions: Turning Teams into Heroes and Customers into Raving Fans is a new way forward for the best game of all: your own.
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UpSolutions
- Turning Teams into Heroes and Customers into Raving Fans
- Narrateur(s): Geoff Sugiyama
- Durée: 4 h et 32 min
- Date de publication: 2020-04-01
- Langue: Anglais
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How can local, independent businesses thrive in the age of e-commerce, delivery choices, and big box stores when they're feeling the pricing squeeze? UpSolutions: Turning Teams into Heroes and Customers into Raving Fans is a new way forward for the best game of all: your own....
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Prix courant: 18,74$ ou 1 crédit
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The Convenience Revolution
- How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty
- Auteur(s): Shep Hyken
- Narrateur(s): Timothy Andrés Pabon
- Durée: 4 h et 41 min
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Customers will pay for convenience. And they'll choose to do more business over time with the people and companies that make their lives more convenient. This audiobook shows you how to leverage convenience as a powerful way to differentiate yourself from your competition. You'll learn six compelling strategies, supported by numerous examples and case studies, that will fuel your plan to create a focus on convenience for your customers.
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The Convenience Revolution
- How to Deliver a Customer Service Experience that Disrupts the Competition and Creates Fierce Loyalty
- Narrateur(s): Timothy Andrés Pabon
- Durée: 4 h et 41 min
- Date de publication: 2018-11-13
- Langue: Anglais
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This audiobook shows you how to leverage convenience as a powerful way to differentiate yourself from your competition. You'll learn six compelling strategies, supported by numerous examples and case studies, that will fuel your plan to create a focus on convenience for your customers....
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Prix courant: 22,26$ ou 1 crédit
Prix réduit: 22,26$ ou 1 crédit
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Lean Solutions
- How Companies and Customers Can Create Value and Wealth Together
- Auteur(s): James P. Womack, Daniel T. Jones
- Narrateur(s): James P. Womack
- Durée: 4 h et 16 min
- Version abrégée
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In their best-selling business classic Lean Thinking, James Womack and Daniel Jones introduced the world to the principles of lean production, principles for eliminating waste during production. Now, in Lean Solutions, the authors establish the groundbreaking principles of lean consumption, showing companies how to eliminate inefficiency during consumption.
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Lean Solutions
- How Companies and Customers Can Create Value and Wealth Together
- Narrateur(s): James P. Womack
- Durée: 4 h et 16 min
- Date de publication: 2005-10-05
- Langue: Anglais
- Why aren't consumers any happier? Because everything surrounding the process of obtaining and using all these products causes us frustration and disappointment....
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Prix courant: 17,47$ ou 1 crédit
Prix réduit: 17,47$ ou 1 crédit
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True Tales from the Land of Digital Sand
- Relatable Memoirs of a Career Tech Support Geek
- Auteur(s): Michael Anthony White
- Narrateur(s): Michael Anthony White
- Durée: 9 h et 7 min
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There's always been that one quiet kid in the back of the class. Perhaps they're a little shy, branded a misfit - maybe they dress a little funny...but they're always watching, always listening. That's me. I'm that kid. I've learned much by playing the role of an avid observer, and feel I must break my silence if only for a spell. Sitcoms have thrived on the silly subject matter of telephone support for decades, exposing the most despicable acts of customers and corporations alike.
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True Tales from the Land of Digital Sand
- Relatable Memoirs of a Career Tech Support Geek
- Narrateur(s): Michael Anthony White
- Durée: 9 h et 7 min
- Date de publication: 2021-10-21
- Langue: Anglais
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There's always been that one quiet kid in the back of the class. Perhaps they're a little shy, branded a misfit - maybe they dress a little funny...but they're always watching, always listening....
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Prix courant: 25,00$ ou 1 crédit
Prix réduit: 25,00$ ou 1 crédit
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The Power of Customer Experience: 5 Elements To Make An Impact
- Auteur(s): Elizabeth Dixon
- Narrateur(s): Elizabeth Dixon
- Durée: 3 h et 59 min
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This book is designed to help growth-minded people like you see the power and potential they have to make an impact by changing the customer experience for their businesses and brands for the better.
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The Power of Customer Experience: 5 Elements To Make An Impact
- Narrateur(s): Elizabeth Dixon
- Durée: 3 h et 59 min
- Date de publication: 2023-05-01
- Langue: Anglais
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This book is designed to help growth-minded people like you see the power and potential they have to make an impact by changing the customer experience for their businesses and brands for the better....
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Prix courant: 18,74$ ou 1 crédit
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Category Creation
- How to Build a Brand That Customers, Employees, and Investors Will Love
- Auteur(s): Anthony Kennada, Brian Halligan - foreword
- Narrateur(s): James Fouhey
- Durée: 7 h et 2 min
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Category Creation is the first and only audiobook on the topic written by executives and marketers actively building new categories. It explains how category creation has become the Holy Grail of marketing and, more importantly, how it can be planned and orchestrated. It's not about luck. You can use the same tactics that other category-defining companies have used to delight customers, employees, and investors. There's no better strategy that results in faster growth and higher valuations for the company on top.
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Category Creation
- How to Build a Brand That Customers, Employees, and Investors Will Love
- Narrateur(s): James Fouhey
- Durée: 7 h et 2 min
- Date de publication: 2019-11-26
- Langue: Anglais
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Category Creation is the first and only audiobook on the topic written by executives and marketers actively building new categories. It explains how category creation has become the Holy Grail of marketing and, more importantly, how it can be planned and orchestrated....
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Prix courant: 22,26$ ou 1 crédit
Prix réduit: 22,26$ ou 1 crédit
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Secrets of the Great Rainmakers
- Proven Techniques from the Business Pros
- Auteur(s): Jeffrey J. Fox
- Narrateur(s): Jeffrey J. Fox
- Durée: 2 h et 30 min
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In Secrets of the Great Rainmakers you'll learn how to outsmart the competition and set yourself apart from the pack. In over 50 interviews with industry leaders from a wide variety of fields, best-selling author Jeffrey J. Fox will share the proven techniques and hard-won wisdom that have helped great rainmakers get ahead, along with his trademark brand of counterintuitive insight and commentary that have made his books so popular.
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Secrets of the Great Rainmakers
- Proven Techniques from the Business Pros
- Narrateur(s): Jeffrey J. Fox
- Durée: 2 h et 30 min
- Date de publication: 2006-03-06
- Langue: Anglais
- In Secrets of the Great Rainmakers you'll learn how to outsmart the competition and set yourself apart from the pack....
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Prix courant: 10,67$ ou 1 crédit
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The Nordstrom Way to Customer Experience Excellence (3rd Edition)
- Creating a Values-Driven Service Culture
- Auteur(s): BreAnne O. Reeves, Robert Spector
- Narrateur(s): Steve Menasche
- Durée: 5 h et 55 min
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In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service. These essential values have enabled Nordstrom to survive and adapt to dramatic market shifts regularly since 1901, and the new edition explains how the Nordstrom approach can be emulated by any organization—in any industry.
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The Nordstrom Way to Customer Experience Excellence (3rd Edition)
- Creating a Values-Driven Service Culture
- Narrateur(s): Steve Menasche
- Durée: 5 h et 55 min
- Date de publication: 2024-11-26
- Langue: Anglais
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In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service.
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Prix courant: 14,02$ ou 1 crédit
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Take Your Business to the Next Level: Step by Step Approach to Growing Your Business and Customers
- Growing Your Business Box Set
- Auteur(s): Susan Kilmer
- Narrateur(s): Creceda Joanna LeMaire
- Durée: 1 h et 1 min
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Have you ever started a business and did not sell as much or earn as much money as you wanted? Are you having a tough time getting someone to buy from you? Are you lost when it comes to figuring out what people want? Don't worry! I put together this quick, easy to understand guide about the art of marketing.
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Take Your Business to the Next Level: Step by Step Approach to Growing Your Business and Customers
- Growing Your Business Box Set
- Narrateur(s): Creceda Joanna LeMaire
- Durée: 1 h et 1 min
- Date de publication: 2016-11-08
- Langue: Anglais
- Have you ever started a business and did not earn as much money as you wanted? Don't worry! I put together this quick, easy to understand guide about the art of marketing....
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Prix courant: 8,71$ ou 1 crédit
Prix réduit: 8,71$ ou 1 crédit
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Practical Marketing Analytics
- Web Analytics | Data Driven Marketing | Marketing Metrics | Customer Analytics | Product Marketing
- Auteur(s): Dekker Fraser
- Narrateur(s): Tom Brooks
- Durée: 1 h et 42 min
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Books on marketing analytics tend to be quite academic, with an emphasis on precision and statistical significance that are rarely ever achievable in the corporate world. Having worked in marketing for companies of all sizes, I realize the sharp divide between how analytics are taught and how they are used. Decisions - even in very large companies - are usually made quickly with very imperfect data.
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Practical Marketing Analytics
- Web Analytics | Data Driven Marketing | Marketing Metrics | Customer Analytics | Product Marketing
- Narrateur(s): Tom Brooks
- Durée: 1 h et 42 min
- Date de publication: 2020-07-23
- Langue: Anglais
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Books on marketing analytics tend to be quite academic, with an emphasis on precision and statistical significance that are rarely ever achievable in the corporate world....
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Prix courant: 8,71$ ou 1 crédit
Prix réduit: 8,71$ ou 1 crédit
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Customer Centricity
- Focus on the Right Customers for Strategic Advantage (Wharton Executive Essentials)
- Auteur(s): Peter Fader
- Narrateur(s): Patrick Lawlor
- Durée: 3 h et 4 min
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Despite what the old adage says, the customer is not always right. Even companies that can seemingly do no wrong-like the coffeehouse giant Starbucks-have only recently started to figure this out.
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Customer Centricity
- Focus on the Right Customers for Strategic Advantage (Wharton Executive Essentials)
- Narrateur(s): Patrick Lawlor
- Durée: 3 h et 4 min
- Date de publication: 2024-07-09
- Langue: Anglais
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Despite what the old adage says, the customer is not always right. Even companies that can seemingly do no wrong-like the coffeehouse giant Starbucks-have only recently started to figure this out.
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