Customer Marketing
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Service Failure
- The Real Reasons Employees Struggle with Customer Service and What You Can Do About It
- Auteur(s): Jeff Toister
- Narrateur(s): Walter Dixon
- Durée: 5 h et 39 min
- Version intégrale
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Customer service goals have been articulated, messages drilled, and incentive programs created. But many employees still deliver lackluster service. What does it take to get them functioning as stellar frontline representatives of the company? Rather than offering another set of tactics for improving customer service, this audiobook takes a novel approach by rooting out the real reasons employees aren’t delivering the service they should.
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Service Failure
- The Real Reasons Employees Struggle with Customer Service and What You Can Do About It
- Narrateur(s): Walter Dixon
- Durée: 5 h et 39 min
- Date de publication: 2012-11-06
- Langue: Anglais
- Customer service goals have been articulated, messages drilled, and incentive programs created. But many employees still deliver lackluster service....
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Prix courant: 31,16$ ou 1 crédit
Prix réduit: 31,16$ ou 1 crédit
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The Professional Waiter
- Arts & Crafts
- Auteur(s): Anastasia E. Suárez
- Narrateur(s): Giselle Halberthal
- Durée: 2 h et 17 min
- Version intégrale
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It is commonly believed that the work of a waiter consists of taking orders and carrying dishes properly. However, this book aims to give new meaning to the profession and show that the true value of a waiter lies in their ability to help us have a nice time while we recharge our energies.
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The Professional Waiter
- Arts & Crafts
- Narrateur(s): Giselle Halberthal
- Durée: 2 h et 17 min
- Date de publication: 2023-08-16
- Langue: Anglais
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It is commonly believed that the work of a waiter consists of taking orders and carrying dishes properly. However, this book aims to give new meaning to the profession and show that the true value of a waiter lies in their ability to help us have a nice time while we recharge our energies....
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Prix courant: 8,71$ ou 1 crédit
Prix réduit: 8,71$ ou 1 crédit
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Getting Customers
- Easier, Faster and for Less Money than You Ever Thought Possible
- Auteur(s): James Sinclair
- Narrateur(s): James Sinclair
- Durée: 3 h et 44 min
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Winning customers is the lifeblood of any business, yet so many people fail dismally at it. James Sinclair knows how it’s done. In 15 years, he has built a one-man business as a children’s clown into a multi-million-pound enterprise with a network of companies and over 400 employees. In this audiobook, he lets eager business owners into his secrets for getting the right customers fast and to make their businesses grow. Finding, getting, and keeping customers is the most significant and important skill set of a successful start-up entrepreneur.
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Getting Customers
- Easier, Faster and for Less Money than You Ever Thought Possible
- Narrateur(s): James Sinclair
- Durée: 3 h et 44 min
- Date de publication: 2019-12-18
- Langue: Anglais
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Winning customers is the lifeblood of any business, yet so many people fail dismally at it. James Sinclair knows how it’s done. In 15 years, he has built a one-man business as a children’s clown into a multi-million-pound enterprise with a network of companies and over 400 employees....
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Prix courant: 18,74$ ou 1 crédit
Prix réduit: 18,74$ ou 1 crédit
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Amp Up Your Sales
- Powerful Strategies That Move Customers to Make Fast, Favorable Decisions
- Auteur(s): Andy Paul
- Narrateur(s): Grover Gardner
- Durée: 6 h et 32 min
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Succeeding as a sales professional is like being a professional athlete. Whether you're already the top salesperson at your company, or you're simply working hard to reach the next level of success, in order to keep up in a fast-paced, increasingly crowded marketplace - one in which meaningful product differentiation has all but disappeared - you must constantly push yourself to improve, open more doors, and break through the noise to attract and retain the attention of busy and distracted customers.
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Amp Up Your Sales
- Powerful Strategies That Move Customers to Make Fast, Favorable Decisions
- Narrateur(s): Grover Gardner
- Durée: 6 h et 32 min
- Date de publication: 2014-12-17
- Langue: Anglais
- Amp up Your Sales reveals how to simplify your sales strategy, maximize the value of your selling, and amplify your sales responsiveness....
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Prix courant: 31,16$ ou 1 crédit
Prix réduit: 31,16$ ou 1 crédit
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Fishing with Dynamite
- Write Your Expert Book and Watch It Simplify Marketing, Attract Customers, and Explode Your Business
- Auteur(s): Joel Hughes
- Narrateur(s): Joel Hughes
- Durée: 3 h et 53 min
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What can you do to get seen, heard, chosen—and chosen first? That online marketing challenge is the number one struggle for most online business owners.
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Fishing with Dynamite
- Write Your Expert Book and Watch It Simplify Marketing, Attract Customers, and Explode Your Business
- Narrateur(s): Joel Hughes
- Durée: 3 h et 53 min
- Date de publication: 2023-08-09
- Langue: Anglais
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What can you do to get seen, heard, chosen—and chosen first? That online marketing challenge is the number one struggle for most online business owners....
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Prix courant: 18,74$ ou 1 crédit
Prix réduit: 18,74$ ou 1 crédit
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The Power of Customer Experience: 5 Elements To Make An Impact
- Auteur(s): Elizabeth Dixon
- Narrateur(s): Elizabeth Dixon
- Durée: 3 h et 59 min
- Version intégrale
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This book is designed to help growth-minded people like you see the power and potential they have to make an impact by changing the customer experience for their businesses and brands for the better.
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The Power of Customer Experience: 5 Elements To Make An Impact
- Narrateur(s): Elizabeth Dixon
- Durée: 3 h et 59 min
- Date de publication: 2023-05-01
- Langue: Anglais
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This book is designed to help growth-minded people like you see the power and potential they have to make an impact by changing the customer experience for their businesses and brands for the better....
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Prix courant: 18,74$ ou 1 crédit
Prix réduit: 18,74$ ou 1 crédit
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All Business Is Still Show Business
- Create Distinction and Earn Standing Ovations from Customers in a Hyper-Competitive Marketplace
- Auteur(s): Scott McKain
- Narrateur(s): Scott McKain
- Durée: 5 h et 10 min
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In this hyper-competitive, globally connected world, how do organizations and individual professionals stand out from the competition and engage their customers? All Business Is Still Show Business reveals that the secrets and standards of the entertainment industry are exactly what every business in any industry needs to create distinction. This is not about "fluff", comedy, or being flashy. It's a serious business book about a solid business philosophy that can make the difference for you and your organization.
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All Business Is Still Show Business
- Create Distinction and Earn Standing Ovations from Customers in a Hyper-Competitive Marketplace
- Narrateur(s): Scott McKain
- Durée: 5 h et 10 min
- Date de publication: 2018-01-30
- Langue: Anglais
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In this hyper-competitive, globally connected world, how do organizations and individual professionals stand out from the competition and engage their customers? Find out....
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Prix courant: 25,00$ ou 1 crédit
Prix réduit: 25,00$ ou 1 crédit
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House of the Customer
- A Blueprint for One-to-One, Customer-First, Employee-Driven Business Transformation
- Auteur(s): Greg Kihlstrom
- Narrateur(s): Kenneth Montgomery
- Durée: 6 h et 24 min
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Between consumer demands for more personalized and greater data privacy and competitive pressures to provide better omnichannel customer experiences, brands are faced with a dilemma: Build a foundation for the future of customer relationships or lose relevancy in a crowded marketplace.
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House of the Customer
- A Blueprint for One-to-One, Customer-First, Employee-Driven Business Transformation
- Narrateur(s): Kenneth Montgomery
- Durée: 6 h et 24 min
- Date de publication: 2023-01-12
- Langue: Anglais
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Between consumer demands for more personalized and greater data privacy and competitive pressures to provide better omnichannel customer experiences, brands are faced with a dilemma: Build a foundation for the future of customer relationships or lose relevancy in a crowded marketplace.
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Prix courant: 25,00$ ou 1 crédit
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Facebook Marketing: Growing Your Facebook Audience and Turning Them into Profitable Customers for Your Business Through Selling and Affiliate Marketing
- Auteur(s): Brad Tiller
- Narrateur(s): Matyas J.
- Durée: 1 h et 8 min
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Whether or not you are already using Facebook as a marketing tool, Facebook Marketing will walk you through the process of optimizing your page and setting yourself up for quick success. If you follow the steps in this audiobook, you can guarantee you will have a page that people will be eager to follow and engage with.
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Facebook Marketing: Growing Your Facebook Audience and Turning Them into Profitable Customers for Your Business Through Selling and Affiliate Marketing
- Narrateur(s): Matyas J.
- Série: Social Media Marketing
- Durée: 1 h et 8 min
- Date de publication: 2018-10-01
- Langue: Anglais
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Facebook Marketing will walk you through the process of optimizing your page and setting yourself up for quick success. If you follow the steps in this audiobook, you can guarantee you will have a page that people will be eager to follow and engage with....
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Prix courant: 8,71$ ou 1 crédit
Prix réduit: 8,71$ ou 1 crédit
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Social Media Marketing
- Reach Customers Directly Through Social Media, Online Video, Mobile Apps, Blogs, News Releases and Viral Marketing
- Auteur(s): George Pain
- Narrateur(s): T. W. Ashworth
- Durée: 1 h et 46 min
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Learn how to use proven social media marketing strategies to grow and monetize your social media following, and discover the immense benefits you can gain to drive your business. This book will tell you how to optimize each social media platform for business, create a following, build a community, and harvest money from your endeavors.
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Social Media Marketing
- Reach Customers Directly Through Social Media, Online Video, Mobile Apps, Blogs, News Releases and Viral Marketing
- Narrateur(s): T. W. Ashworth
- Durée: 1 h et 46 min
- Date de publication: 2018-06-18
- Langue: Anglais
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Learn how to use proven social media marketing strategies to grow and monetize your social media following, and discover the immense benefits you can gain to drive your business....
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Prix courant: 8,71$ ou 1 crédit
Prix réduit: 8,71$ ou 1 crédit
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The Nordstrom Way to Customer Experience Excellence (3rd Edition)
- Creating a Values-Driven Service Culture
- Auteur(s): BreAnne O. Reeves, Robert Spector
- Narrateur(s): Steve Menasche
- Durée: 5 h et 55 min
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In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service. These essential values have enabled Nordstrom to survive and adapt to dramatic market shifts regularly since 1901, and the new edition explains how the Nordstrom approach can be emulated by any organization—in any industry.
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The Nordstrom Way to Customer Experience Excellence (3rd Edition)
- Creating a Values-Driven Service Culture
- Narrateur(s): Steve Menasche
- Durée: 5 h et 55 min
- Date de publication: 2024-11-26
- Langue: Anglais
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In this new edition of the management classic, the authors explore in-depth the core values of the culture that have made Nordstrom synonymous with legendary customer service.
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Prix courant: 14,02$ ou 1 crédit
Prix réduit: 14,02$ ou 1 crédit
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The Wallet Allocation Rule
- Winning the Battle for Share
- Auteur(s): Timothy Keiningham, Lerzan Aksoy, Luke Williams, Autres
- Narrateur(s): Christopher Kipiniak
- Durée: 5 h et 48 min
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The Wallet Allocation Rule is a revolutionary, definitive guide for winning the battle for share of customers' hearts, minds, and wallets. Backed by rock-solid science published in the Harvard Business Review and MIT Sloan Management Review, this landmark book introduces a new and rigorously tested approach - the wallet allocation rule - that is proven to link to the most important measure of customer loyalty: share of wallet.
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The Wallet Allocation Rule
- Winning the Battle for Share
- Narrateur(s): Christopher Kipiniak
- Durée: 5 h et 48 min
- Date de publication: 2020-07-27
- Langue: Anglais
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The Wallet Allocation Rule is a revolutionary, definitive guide for winning the battle for share of customers' hearts, minds, and wallets....
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Prix courant: 17,81$ ou 1 crédit
Prix réduit: 17,81$ ou 1 crédit
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Trust-Based Selling
- Using Customer Focus and Collaboration to Build Long-Term Relationships
- Auteur(s): Charles H. Green
- Narrateur(s): Kirby Heyborne
- Durée: 3 h et 56 min
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Buyers prefer to buy from people they trust. However, salespeople are often mistrusted. Trust-Based Selling shows how trust between buyer and seller is created and explains how both sides benefit from it. Heavy with practical examples and suggestions, the book reveals why trust goes hand-in-hand with profit; how trust differentiates you from other sellers; and how to create trust in negotiations, closings, and when answering the six toughest sales questions.
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Trust-Based Selling
- Using Customer Focus and Collaboration to Build Long-Term Relationships
- Narrateur(s): Kirby Heyborne
- Durée: 3 h et 56 min
- Date de publication: 2021-07-27
- Langue: Anglais
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Buyers prefer to buy from people they trust. However, salespeople are often mistrusted. Trust-Based Selling shows how trust between buyer and seller is created and explains how both sides benefit from it....
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Prix courant: 23,76$ ou 1 crédit
Prix réduit: 23,76$ ou 1 crédit
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Secrets of the Great Rainmakers
- Proven Techniques from the Business Pros
- Auteur(s): Jeffrey J. Fox
- Narrateur(s): Jeffrey J. Fox
- Durée: 2 h et 30 min
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Performance
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In Secrets of the Great Rainmakers you'll learn how to outsmart the competition and set yourself apart from the pack. In over 50 interviews with industry leaders from a wide variety of fields, best-selling author Jeffrey J. Fox will share the proven techniques and hard-won wisdom that have helped great rainmakers get ahead, along with his trademark brand of counterintuitive insight and commentary that have made his books so popular.
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Secrets of the Great Rainmakers
- Proven Techniques from the Business Pros
- Narrateur(s): Jeffrey J. Fox
- Durée: 2 h et 30 min
- Date de publication: 2006-03-06
- Langue: Anglais
- In Secrets of the Great Rainmakers you'll learn how to outsmart the competition and set yourself apart from the pack....
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Prix courant: 10,67$ ou 1 crédit
Prix réduit: 10,67$ ou 1 crédit
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Lean Solutions
- How Companies and Customers Can Create Value and Wealth Together
- Auteur(s): James P. Womack, Daniel T. Jones
- Narrateur(s): James P. Womack
- Durée: 4 h et 16 min
- Version abrégée
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Au global
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Performance
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In their best-selling business classic Lean Thinking, James Womack and Daniel Jones introduced the world to the principles of lean production, principles for eliminating waste during production. Now, in Lean Solutions, the authors establish the groundbreaking principles of lean consumption, showing companies how to eliminate inefficiency during consumption.
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Lean Solutions
- How Companies and Customers Can Create Value and Wealth Together
- Narrateur(s): James P. Womack
- Durée: 4 h et 16 min
- Date de publication: 2005-10-05
- Langue: Anglais
- Why aren't consumers any happier? Because everything surrounding the process of obtaining and using all these products causes us frustration and disappointment....
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Prix courant: 17,47$ ou 1 crédit
Prix réduit: 17,47$ ou 1 crédit
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The AI Edge in Advertising
- 20 Prompts to Accelerate and Personalize Customer Service
- Auteur(s): Stephanie Fischer
- Narrateur(s): Randy Johnson
- Durée: 38 min
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Discover the transformative power of artificial intelligence in the world of advertising with ‘The AI Edge in Advertising’. This comprehensive guide features 20 actionable prompts designed to help professionals accelerate and personalize customer service, optimizing their workflow and deepening client connections. With over 15 years in the advertising industry, author Stephanie Fischer shares valuable insights and practical strategies to revolutionize the way you engage with clients.
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The AI Edge in Advertising
- 20 Prompts to Accelerate and Personalize Customer Service
- Narrateur(s): Randy Johnson
- Durée: 38 min
- Date de publication: 2024-12-09
- Langue: Anglais
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Discover the transformative power of artificial intelligence in the world of advertising with ‘The AI Edge in Advertising’.
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Prix courant: 4,95$ ou 1 crédit
Prix réduit: 4,95$ ou 1 crédit
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Pharma Customer Experience
- 20 Secrets to 10X Your CX and Boost Patient Outcomes
- Auteur(s): Sean McDade
- Narrateur(s): Assaf Cohen
- Durée: 3 h et 41 min
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Pharma Customer Experience reveals twenty secrets that pharmaceutical and biotechnology companies are using today to connect emotionally with their customers—both patients and healthcare professionals.
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Pharma Customer Experience
- 20 Secrets to 10X Your CX and Boost Patient Outcomes
- Narrateur(s): Assaf Cohen
- Durée: 3 h et 41 min
- Date de publication: 2022-06-03
- Langue: Anglais
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Pharma Customer Experience reveals twenty secrets that pharmaceutical and biotechnology companies are using today to connect emotionally with their customers—both patients and healthcare professionals....
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Prix courant: 20,19$ ou 1 crédit
Prix réduit: 20,19$ ou 1 crédit
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Mobile Marketing Secrets
- The Ultimate Guide to Reaching and Engaging Customers Through Apps, Social Media, SMS, and Location-Based Advertising
- Auteur(s): K. Connors
- Narrateur(s): KC Wayman
- Durée: 2 h
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Capture your audience wherever they go with Mobile Marketing Strategies, the ultimate guide to mastering mobile engagement. This isn’t just another marketing book—it’s your secret weapon for building personalized, on-the-go experiences that keep customers coming back. Learn to harness mobile-optimized websites, apps, SMS, and push notifications, and leverage location-based marketing to reach customers right when it matters most.
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Mobile Marketing Secrets
- The Ultimate Guide to Reaching and Engaging Customers Through Apps, Social Media, SMS, and Location-Based Advertising
- Narrateur(s): KC Wayman
- Durée: 2 h
- Date de publication: 2024-10-21
- Langue: Anglais
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Capture your audience wherever they go with Mobile Marketing Strategies, the ultimate guide to mastering mobile engagement. This isn’t just another marketing book—it’s your secret weapon for building personalized, on-the-go experiences that keep customers coming back.
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Prix courant: 8,71$ ou 1 crédit
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Customer Success Bundle: 2 in 1 Bundle
- Customer Care, Customer Service
- Auteur(s): Ruby Charitys, Anne M. Bacal
- Narrateur(s): Jesse Gross, Nick Dolle
- Durée: 39 min
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Almost every business depends on its customers and your one is probably no different. Without the customer there is no order and without the order there is no profit. It's easy to see how a business could quickly fold without great customer service at its core. Making sure your customer service is as good a it can be is now much easier with this bundle.
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Customer Success Bundle: 2 in 1 Bundle
- Customer Care, Customer Service
- Narrateur(s): Jesse Gross, Nick Dolle
- Durée: 39 min
- Date de publication: 2020-11-19
- Langue: Anglais
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Almost every business depends on its customers and your one is probably no different. Without the customer there is no order and without the order there is no profit. It's easy to see how a business could quickly fold without great customer service at its core....
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Prix courant: 7,00$ ou 1 crédit
Prix réduit: 7,00$ ou 1 crédit
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Rethinking Reputation
- How PR Trumps Marketing and Advertising in the New Media World
- Auteur(s): Fraser P. Seitel, John Doorley
- Narrateur(s): Sean Pratt
- Durée: 7 h et 25 min
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Good public relations is no longer just icing - it's a strategic imperative more important to your competitive success than even advertising or marketing. This is true whether you're a century-old multibillion-dollar corporation or a penniless startup. In Rethinking Reputation, public relations guru Fraser Seitel and John Doorley, founder of the Academy for Communication Excellence and Leadership at Johnson & Johnson, examine a fascinating new set of case studies.
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- Écrit par Utilisateur anonyme le 2020-01-21
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Rethinking Reputation
- How PR Trumps Marketing and Advertising in the New Media World
- Narrateur(s): Sean Pratt
- Durée: 7 h et 25 min
- Date de publication: 2012-12-04
- Langue: Anglais
- Good public relations is no longer just icing - it's a strategic imperative more important to your competitive success than even advertising or marketing....
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Prix courant: 33,39$ ou 1 crédit
Prix réduit: 33,39$ ou 1 crédit
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