English Communication

Customers, followers, subscribers. It's easy to just look at the numbers. How many likes? How many purchases? How many email subscribers? But as entrepreneurs, we have to remember that there are people behind all that data. People who are looking to us to be a leader, to give advice, and to care. In this dog-eat-dog world, these are the people who are looking for someone who they can trust and who they know have their best interests in mind.

Inappropriate workplace conduct, lateness, sexually offensive behavior, productivity and communication issues...these are just a few of the uncomfortable topics bosses must sometimes discuss with their employees. 101 Tough Conversations to Have with Employees offers realistic sample dialogues managers can use to facilitate clear, direct interactions with their employees, helping to sidestep potential awkwardness and meet issues head-on.

Emotional Intelligence: How to Use Nonviolent Communication to Skyrocket Your EQ is a simple and concrete guide for helping anyone understand emotions and will teach how to use empathy and self-control to improve relations with others.

In Made to Stick, Chip and Dan Heath reveal the anatomy of ideas that stick and explain ways to make ideas stickier, such as applying the human scale principle, using the Velcro Theory of Memory, and creating curiosity gaps. Along the way, we discover that sticky messages of all kinds—from the infamous “kidney theft ring” hoax to a coach’s lessons on sportsmanship to a vision for a new product at Sony—draw their power from the same six traits.

When Sarah Nannery got her first job at a small nonprofit, she thought she knew exactly what it would take to advance. But soon she realized that even with hard work and conscientiousness, she was missing key meanings and messages embedded in her colleagues' everyday requests, feedback, and praise. She had long realized her brain operated differently than others, but now she knew for sure: She had autism spectrum disorder (ASD).

Whether you speak from the pulpit, podium, or the front of a classroom, you don't need much more than blank stares and faraway looks to tell you you’re not connecting. Take heart before your audience takes leave! You can convey your message in the powerful, life-changing way it deserves to be told. An insightful, entertaining parable that's an excellent guide for any speaker, Communicating for a Change takes a simple approach to delivering effectively.

The first book specifically for daughters suffering from the emotional abuse of selfish, self-involved mothers, Will I Ever Be Good Enough? provides the expert assistance you need in order to overcome this debilitating history and reclaim your life for yourself.

See what is not being shown and hear what is not being said. Did you know that a micro-gesture occurs 1/8 of a second before a word is spoken? Or how about the person that pats you on the back while hugging you is actually uncomfortable? When you try to impress her and she smiles without showing “crows feet” around her eyes, don’t feel good about yourself. By looking at a desk, tell how the person reacts to pressure. Find what a person is most insecure about, and what they truly feel towards you. Reading people takes observing people.

"What an asshole!" How many times have you said that about someone at work? You're not alone! In this groundbreaking book, Stanford University professor Robert I. Sutton builds on his acclaimed Harvard Business Review article to show you the best ways to deal with assholes...and why they can be so destructive to your company.

When you react, the event controls you. When you respond, you’re in control. Verbal Judo is the classic guide to the martial art of the mind and mouth that can help you defuse confrontations and generate cooperation, whether you're talking to a boss, a spouse, or even a teenager. For more than a generation, Dr. George J. Thompson's essential handbook has taught people how to communicate more confidently and persuasively in any situation.

Learn how to master your emotions and improve your social skills with the tips and techniques presented in this two-book collection. This collection includes Emotional Intelligence and Anger Management.

Why does communication between couples remain the number one marriage issue? "Because," says Dr. Emerson Eggerichs, "most spouses don’t know that they speak two different languages. They are sending each other messages in 'code,' but they won’t crack that code until they see that she listens to hear the language of love and he listens to hear the language of respect."

MSNBC’s Mehdi Hasan isn’t one to avoid arguments. He relishes them as the lifeblood of democracy and the only surefire way to establish the truth. Arguments help us solve problems, uncover new ideas we might not have considered, and nudge our disagreements toward mutual understanding. A good argument, made in good faith, has intrinsic value—and can also simply be fun.

After nearly two decades in the Washington PR business, Elwood wants to come clean, by exposing the dark underbelly of the very industry that’s made him so successful. The first step is revealing exactly what he’s been up to for the past twenty years—and it isn’t pretty. Elwood has worked for a murderer’s row of questionable clients, including Gaddafi, Assad, and the government of Qatar. In All the Worst Humans, Elwood unveils how the PR business works, and how the truth gets made, spun, and sold to the public—not shying away from the gritty details of his unlikely career.

Fundamentally, Dark Psychology is the focused study of the darker aspects of human nature, including what constitutes it, how to recognize it, where the boundaries are, and how it may be used for both evil and good intentions. It covers both mild and severe uses, such as studying the minds of criminals who use their understanding of human behavior to victimize others, to the clever car salesman who consistently has the best sales numbers on his team because he can read his customers and build a friendly connection with them based on observations.

Why do we so often fail to connect when speaking with business colleagues, family members, or friends? Wouldn't you like to make yourself heard and understood in all of your relationships? Using vivid examples, easy-to-learn techniques, and practical exercises for becoming a better listener and making yourself heard and understood, Dale Carnegie will show you how it's done, even in difficult situations.

Explanation - conveying meaning - is an art. And the BBC presenter and journalist Ros Atkins, creator of the viral 'Ros Atkins on...' explainer videos, is something of a master of the form. In this book, Ros shares the secrets he has learned from years of working in high-pressure newsrooms, identifying the ten elements of a good explanation and the seven steps you need to take to express yourself as persuasively and accurately as possible.

Whether you find yourself constantly seeking reassurance in love or pushing away from too much closeness, "Anxious Attachment and Avoidant Detachment" provides the tools to navigate the complexities of intimacy with grace and confidence. You'll learn to speak the language of love fluently, to listen with empathy, and to build the kind of relationships you've always deserved—one where love is not a source of angst but a foundation for growth.

If you want to discover how people with dark personalities work and what it really takes to persuade someone, then pay attention...

Learn all about animal communication.