Personal Communication

We're trying to get something done that really matters to us. To do this we need to work with others. But these others include people we don't agree with or like or trust, so working with them seems impossible - like collaborating with the enemy. What can we do?

"Écouter est une attitude du cœur, un désir authentique d'être avec l'autre qui attire et guérit à la fois." J. Isham. Lorsqu'un conflit apparaît, il est le plus souvent le fruit d'un malentendu, c'est à dire un "mal exprimé" et un "mal écouté". Nous sommes souvent plus habiles à dire leurs quatre vérités aux autres qu'à leur exprimer simplement la vérité de ce qui se passe en nous. Nous n'avons d'ailleurs pas appris à tenter de comprendre ce qui se passe en eux. Finalement, nous avons appris à nous couper de nous-mêmes pour être avec les autres.

Your friend's mother-in-law is visiting from Korea. When greeting her, do you bow, shake hands, or kiss her on both cheeks? The meeting with his international customers is going well for the corporate president - until he gives the thumbs-up sign. Why? Discover the answers in this incisive, award-winning guide to etiquette, now thoroughly revised to reflect today's truly multicultural society.

Stop Being Toxic is your essential guide to recognizing and overcoming toxic behaviors that sabotage relationships and personal growth. Whether you struggle with emotional triggers, communication issues, or setting healthy boundaries, this book offers practical strategies to help you break free from harmful habits and create stronger, more fulfilling connections with the people you care about.

The author of the legendary best seller Influence, social psychologist Robert Cialdini, shines a light on effective persuasion and reveals that the secret doesn't lie in the message itself but in the key moment before that message is delivered.

Many people assume that good communicators possess an intrinsic talent for speaking and listening. The reality is that communication skills are developed with deliberate effort and practice, and learning to understand others and communicate your ideas more clearly will improve every facet of your life. Messages has already helped thousands of people build communication skills and cultivate better relationships. With this fully revised and updated fourth edition, you’ll discover new skills to help you communicate your ideas more effectively and become a better listener.

The time-tested secrets taught in this book include Cicero's three-step strategy for moving an audience to action and Honest Abe's Shameless Trick for lowering an audience's expectations. And it's also replete with contemporary techniques such as politicians' use of code language to appeal to specific groups and an eye-opening assortment of persuasive tricks, including Stalin's Timing Secret and the Yoda Technique. Whether you're an inveterate lover of language books or just want to win a lot more anger-free arguments, this audiobook is for you.

New York Times bestselling author Jonah Berger’s cutting-edge research reveals how six types of words can increase your impact in every area of life: from persuading others and building stronger relationships, to boosting creativity and motivating teams.

Men give their undivided attention to those who respect them. If a man doesn't feel respected communicating with you, he'll find the respect he needs elsewhere. The woman who knows how to communicate with men can influence the man she wants without resorting to "that mini-skirt he loves." A man craves the attention of a gracious woman who knows exactly what to say to him, when to say it, and most importantly, how to say it to get what SHE wants. Men love being gracefully influenced by the woman they adore.

What if making one tweak to your day-to-day conversations could immediately improve every relationship in your life? In this three-hour, conversational listen, you'll discover the whats, whys, and hows of one of the most valuable (yet surprisingly little-known) communication skills - validation.

Why is it so hard to change problem behavior - in our kids, our colleagues, and even ourselves? Conventional methods often backfire, creating a downward spiral of resentment and frustration, and a missed opportunity for growth. What if the thinking behind these old methods is wrong? What if people don’t misbehave because they want to, but because they lack the skills to do better? Or as renowned psychologist J. Stuart Ablon asks, what if changing problem behavior is a matter of skill, not will?

Simply Said is the essential handbook for business communication. Do you ever feel as though your message hasn't gotten across? Do details get lost along the way? Have tense situations ever escalated unnecessarily? It all comes down to communication. We all communicate, but few of us do it well. From tough presentations to everyday transactions, there is no scenario that cannot be improved with better communication skills. This book presents an all-encompassing guide to improving your communication.

Coping Skills for Teens with Autism provides essential guides and tips for helping teenagers with autism develop the skills they need to navigate life's challenges and improve their quality of life. The coping skills shared here are not just for immediate relief—rather, they will become an integral part of the teenager and fortify them with a lifetime of knowledge and self-help tools.

The New York Times best-selling guide to transforming an intimate relationship into a lasting source of love and companionship, now fully revised with a new foreword and a brand-new chapter.

Today, new technologies, the increased role of social media, and the ubiquity of remote work have resulted in more polarized workplaces, the breakdown of social mores, and downright rude behavior. These days, it seems like there are more people we can't stand—not fewer—and, too often, if we aren't yelling at each other, we've just quit talking altogether. The global bestseller Dealing with People You Can't Stand has been helping people make the best of tough situations for nearly three decades, and this new edition has been fully updated to address the needs of our time.

Veteran psychologist Sharon Saline shares the words and inner struggles of children and teens living with ADHD - and a blueprint for achieving lasting success by working together. Based on more than 25 years of experience counseling young people and their families, Dr. Saline’s advice and real-world examples reveal how parents can shift the dynamic and truly help kids succeed.

The insecurity, worry, self-doubt, and social anxiety that come with caring too much about what people think can be overwhelming. Does this mean you should go and live a solitary life in the hills, away from people and the BS that comes with them? No. There is a better way. From best-selling author Carl Vernon, You Care Too Much is a no-holds-barred wake-up call about what social anxiety really is, how it affects you, and what you can do about it.

¿Por qué nos cuesta tanto poner límites? El miedo a perder el trabajo, la idea del amor romántico o el temor a ser excluidos de nuestro círculo social son algunas de las razones. Por ello nos cuesta tanto hacerlo y, cuando nos decidimos, sentimos culpa e incluso ansiedad. Lo cierto es que poner límites en las relaciones es tan necesario como ponerlos en una carretera: evita accidentes. Lo importante es saber cómo comunicar esos límites porque eso es lo que nos ayudará a mejorar nuestra relación con los demás y con nosotros mismos.

The New York Times best-selling author of The No Asshole Rule reads his guide on how to preserve civility, sanity, and success when facing a business world full of difficult people. Since The No Asshole Rule became a national best seller a decade ago, Robert Sutton has been asked, in a thousand different ways, the best way to deal with an asshole. This new guide presents Sutton's signature prescriptive advice.

Best-seller # 1 du New York Times : le meilleur livre sur les relations homme-femme de tous les temps ! Avez-vous eu parfois l'impression que votre partenaire venait d'une planète différente? Et si c'était vrai ? Écoutez Les hommes viennent de Mars, les femmes viennent de Vénus et découvrez tous les secrets des relations harmonieuses ! Dans son ouvrage intemporelle le spécialiste des relations de couple John Gray explore les différences fondamentales entre les hommes et les femmes dans leurs comportements, leurs attentes et leurs besoins.