Social Learning

In Joel's Schwartzberg's 10-plus years as a strategic communications trainer, the biggest obstacle he's come across - one that connects directly to nervousness, stammering, rambling, and epic fail - is that most speakers and writers don't have a point. They typically have just a title, a theme, a topic, an idea, an assertion, a catchphrase, or even something much less. This book shows you how to identify your point, leverage it, stick to it, and sell it and how to train others to identify and successfully make their own points.

Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honor of the 10th anniversary of the original Be Our Guest, the Disney Institute, which specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service.

A bonzer (p. 288) discussion of the strange but dinkum (p. 289) pedigree (p. 224) of the naughty (p. 202), nice (p. 212), and, sometimes, obscene (p. 217) English language. We live in a torrent of words — from radio and television, books and newspapers, and now from the internet. But, as Julian Burnside reminds us in this new edition of the bestselling Wordwatching, words are a source both of pleasure and power, and can be deployed for good or for ill.

With a language disappearing every two weeks and neologisms springing up almost daily, an understanding of the origins and currency of language has never seemed more relevant. In this charming volume, a narrative history written explicitly for a young audience, expert linguist David Crystal proves why the story of language deserves retelling. From the first words of an infant to the peculiar modern dialect of text messaging, A Little Book of Language ranges widely, revealing language's myriad intricacies and quirks.

At last, Alanna of Trebond has become the first female knight errant in Tortall. She sets out on an impossible quest to find the Dominion Jewel, a legendary gem that, in the right hands, has limitless power for good. But while she searches for the one thing that can save her war-torn country, her nemesis returns from the dead and begins to wreak havoc. Only Alanna has the power to prevent Tortall's utter destruction.

30 Days to a More Powerful Vocabulary quickly became a bestseller in its category back in 2015. Now, in this updated and revised edition—which now contains the 700 most important words you need to master—you'll quickly learn why this title has been such a positive impact in the personal and professional lives of tens of thousands in the English-speaking world.

This prizewinning author of over thirty books for young people confronts the period of struggle and confinement that marked the end of his own youth. On the surface, the narrative tumbles from one crazed moment to the next as Gantos pieces together the story of his restless final year of high school, his short-lived career as a criminal, and his time in prison.

In Running the Room: The Teacher's Guide to Behaviour, Tom Bennett rewrote the book on behaviour management, and outlined the psychology and dynamics underpinning student habits. In this companion, he goes into more detail about how to apply those principles to the classroom.

With accessible strategies grounded in trauma-informed education and positive psychology, this audiobook equips teachers to support all students, particularly the most vulnerable. It will help them to build their resilience, increase their motivation and engagement, and fulfil their full learning potential within the classroom. Based on the successful Berry Street education strategies pioneered by the authors and includes comprehensive case studies, learning points and opportunities for self-reflection, fully supporting teachers to implement these strategies within the classroom.

When Temple Grandin was born, her parents knew that she was different. It wasn’t until years later that she was diagnosed with autism, a brain disorder that makes communication difficult. Today, Dr. Temple Grandin is a scientist and professor of animal science at Colorado State University. Her career has revolutionized the livestock industry - each year, half the cattle in the United States are handled in cruelty-free facilities she designed. She is also a passionate advocate for autism, using her experience to prove that people with this disorder can have “normal” lives.

At the end of 2008, Ford Motor Company was just months away from running out of cash. With the auto industry careening toward ruin, Congress offered all three Detroit automakers a bailout. General Motors and Chrysler grabbed the taxpayer lifeline, but Ford decided to save itself. Under the leadership of charismatic CEO Alan Mulally, Ford had already put together a bold plan to unify its divided global operations, transform its lackluster product lineup, and overcome a dys­functional culture of infighting, backstabbing, and excuses.

Vaunda Micheaux Nelson received the Coretta Scott King Award for her children’s book Almost to Freedom. Here she relays the extraordinary story of Bass Reeves, a lawman in the Old West who escaped slavery to become one of the most successful U.S. Marshals in history.

The free-spirited Anne Shirley has a beautiful way of looking at the world and touching our hearts. In this, the third volume of the Anne of Green Gables series, the irrepressible Anne dreams of the woman she hopes to be when she decides to leave Green Gables and her beloved Prince Edward Island for college. She is eager for new adventure.

Far too often, public discussion of science is carried out by journalists, voters, and politicians who have received their science secondhand. The Story of Western Science shows us the joy and importance of reading groundbreaking science writing for ourselves and guides us back to the masterpieces that have changed the way we think about our world, our cosmos, and ourselves.

Imagine living in a world where different skin colours are celebrated, where gender is not a controversy, and where disabilities are always respected. Such a world would be one that recognised 'civil rights'. Civil rights are people's rights to be equal, regardless of race, religion, gender, and disabilities. In democratic countries, civil rights are also known as "natural rights".

Long before Australia started to be considered one of the best places in the world to live, it was thought to be completely unlivable. In the 15th century, the European race to claim land began. Despite the fact that Australia was a large landmass, no nation believed it was worth colonizing. The land was claimed by the Netherlands. However, little exploration happened there. Many countries actually believed it to be uninhabitable. However, the Aboriginal populations had already been thriving on the land for millennia.

Written by students, for students, Law School Confidential has been the "must-have" guide for anyone thinking about, applying to, or attending law school for more than a decade. And now, in this newly revised third edition, it's more valuable than ever. This isn't the advice of graying professors or battle-scarred practitioners long removed from law school. Robert H. Miller has assembled a blue-ribbon panel of recent graduates from across the country to offer realistic and informative firsthand advice about what law school is really like.

From how to set up an easy-to-use classroom management plan to how to handle difficult students, The Classroom Management Secret will equip you with everything you need to effectively manage your classroom, regardless of where you teach or who shows up on your roster. Based on the popular blog, Smart Classroom Management, the book progresses step-by-step through 45 time-tested strategies, showing you how to manage your classroom in a way that inspires students to want to behave.

Getting into a top-ranked college has never seemed more impossible, with acceptance rates at some elite universities dipping into the single digits. In Who Gets in and Why, journalist and higher education expert Jeffrey Selingo dispels entrenched notions of how to compete and win at the admissions game and reveals that teenagers and parents have much to gain by broadening their notion of what qualifies as a "good college". Hint: It's not all about the sticker on the car window.

In The Ocean in the School, Rick Bonus tells the stories of Pacific Islander students as they and their allies struggled to transform a university they believed did not value their presence.