Showing results by author "Laura Owens" in All Categories

Fred Reichheld's 2006 book The Ultimate Question - that question being, "How likely is it that you would recommend this company to a friend or colleague?" - challenged the conventional wisdom of customer satisfaction programs. It coined the terms "bad profits" and "good profits" and pointed to a faster, much more accurate way of gauging customers' real loyalty to a company. Richard Owen and Laura Brooks are co-developers, along with Reichheld, of the methodology behind answering the question.

Winnie and Wilbur bring their very own brand of muddled-up magic to everything they do – whether it's creating a 'chocodile' that lays chocolate eggs, looking at the stars and spotting an alien or getting the biggest surprise of all when they stumble into a medieval jousting competition, there is one thing they always find – true adventure!

Winnie and Wilbur are back and getting up to even more trouble! Whether they are trying to do their bit to save the planet, entertaining their oddball relatives, getting studied by a social scientist or helping get everyone in a party mood, this second collection of the adventures of Winnie and her black cat, Wilbur, is a must-have for every child.

Join Winnie and Wilbur on their wild and wacky adventures, from going back to the time of the dinosaurs and saving school children from slavery in ancient Egypt to organising a treasure hunt for a pirate and rustling up some batburgers in the kitchen. This collection will keep young listeners entertained for hours!

This book contains proven steps and strategies on how to get to sleep easy and wake up feeling great. In today's digitally hooked, fast-paced world, an increasing number of people are constantly suffering from lack of quality sleep. What is worse, some have become dependent on sleeping pills and other unnatural solutions. While such may provide temporarily relief, they will cause long-term harm on your mental and physical health. The good news is, there are plenty of easy natural strategies that will help you fall asleep easily, and this book will reveal them.

(Apple Podcast's Best of 2018) When mother-daughter duo Jan Black and Laura Owens first conceptualized their two-generational talk show, nobody told them they’d snag the title of #1 self-help podcast for months on end! But that’s exactly what they’ve done, delving into topics as far-flung as network building, the importance of failure, finding hope after being kidnapped, and how the principles of brain surgery can help us work through everyday problems. Featuring interviews with extraordinary individuals, Nobody Told Me! shines light on the shared human experiences that bring us together...