Customer Relationship Management
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The Storytelling Edge
- How to Transform Your Business, Stop Screaming into the Void, and Make People Love You
- Written by: Joe Lazauskas, Shane Snow
- Narrated by: Chris Sorensen
- Length: 4 hrs and 15 mins
- Unabridged
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In The Storytelling Edge, the strategy minds behind Contently, the world renowned content marketing technology company, reveal their secrets that have helped award-winning brands to build relationships with millions of advocates and customers. Join as they dive into the neuroscience of storytelling, the elements of powerful stories, and methodologies to grow businesses through engaging and accountable content.
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Not worth it- Only emphasizes the importance of stories, but doesn’t tell how to create good stories
- By Ruhi Sood on 2024-01-07
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The Storytelling Edge
- How to Transform Your Business, Stop Screaming into the Void, and Make People Love You
- Narrated by: Chris Sorensen
- Length: 4 hrs and 15 mins
- Release date: 2018-05-30
- Language: English
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In The Storytelling Edge, the strategy minds behind Contently, the world renowned content marketing technology company, reveal their secrets that have helped award-winning brands to build relationships with millions of advocates and customers....
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Price: $22.26 or 1 Credit
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Data Mining Techniques, Third Edition
- For Marketing, Sales, and Customer Relationship Management
- Written by: Gordon S. Linoff, Michael J.A. Berry
- Narrated by: Steve Menasche
- Length: 38 hrs and 33 mins
- Unabridged
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This new edition - more than 50 percent new and revised - is a significant update from the previous one and reveals how to harness the newest data mining methods and techniques to solve common business problems. The duo of unparalleled authors share invaluable advice for improving response rates to direct marketing campaigns, identifying new customer segments, and estimating credit risk. In addition, they cover more advanced topics, such as preparing data for analysis and creating the necessary infrastructure for data mining at your company.
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Data Mining Techniques, Third Edition
- For Marketing, Sales, and Customer Relationship Management
- Narrated by: Steve Menasche
- Length: 38 hrs and 33 mins
- Release date: 2018-12-25
- Language: English
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Data Mining Techniques, Third Edition covers a new data mining technique with each successive chapter and then demonstrates how you can apply that technique for improved marketing, sales, and customer support to get immediate results....
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Price: $38.97 or 1 Credit
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The Customer Centricity Playbook
- Implement a Winning Strategy Driven by Customer Lifetime Value
- Written by: Peter Fader, Sarah Toms
- Narrated by: Steve Menasche
- Length: 4 hrs and 2 mins
- Unabridged
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Not all customers are the same, regardless of how they appear on the surface. The most successful companies, from Amazon to Best Buy, understand their best customers are their most valuable asset, and they tailor their acquisition, development, and retention efforts to those customers. In The Customer Centricity Playbook, Wharton School professor Peter Fader and Wharton Interactive's executive director Sarah Toms help you see your customers as individuals rather than a monolith, so you can stop wasting resources by chasing down product sales to each and every consumer.
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The Customer Centricity Playbook
- Implement a Winning Strategy Driven by Customer Lifetime Value
- Narrated by: Steve Menasche
- Length: 4 hrs and 2 mins
- Release date: 2019-06-11
- Language: English
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Not all customers are the same, regardless of how they appear on the surface. The most successful companies, from Amazon to Best Buy, understand their best customers are their most valuable asset, and they tailor their acquisition, development, and retention efforts to those customers....
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Price: $14.47 or 1 Credit
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Stories That Stick
- How Storytelling Can Captivate Customers, Influence Audiences, and Transform Your Business
- Written by: Kindra Hall
- Narrated by: Kindra Hall
- Length: 7 hrs and 15 mins
- Unabridged
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Stories That Stick provides a clear framework of ideals and a concise set of actions for you to take complete control of your own story, utilizing the principles behind the world’s most effective business storytelling strategies. Telling these stories well is a simple, accessible skill anyone can develop. With case studies, company profiles, and anecdotes backed with original research, Hall presents storytelling as the underutilized talent that separates the good from the best in business.
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Diamond in the Rough
- By C. L. Aingworth on 2020-05-12
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Stories That Stick
- How Storytelling Can Captivate Customers, Influence Audiences, and Transform Your Business
- Narrated by: Kindra Hall
- Length: 7 hrs and 15 mins
- Release date: 2019-09-24
- Language: English
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Stories That Stick provides a clear framework of ideals and a concise set of actions for you to take complete control of your own story, utilizing the principles behind the world’s most effective business storytelling strategies....
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Price: $25.63 or 1 Credit
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Get Anyone to Forgive You for Anything
- The Proven Step-by-Step Method to a Winning Apology
- Written by: David J. Lieberman
- Narrated by: Grover Gardner
- Length: 47 mins
- Unabridged
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We all say things we shouldn't. What is important is how we deal with the gaffe. If a slip-of-the-tongue at a family gathering, office meeting, or social setting causes you to inadvertently embarrass or offend someone, the strategy presented here, will help you to smooth things over as quickly as possible. But what about when you really mess up?
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Get Anyone to Forgive You for Anything
- The Proven Step-by-Step Method to a Winning Apology
- Narrated by: Grover Gardner
- Length: 47 mins
- Release date: 2013-12-10
- Language: English
- We all say things we shouldn't. What is important is how we deal with the gaffe....
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Price: $4.43 or 1 Credit
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Dealing with Difficult People
- Written by: Roy Lilley
- Narrated by: Timothy Andrés Pabon
- Length: 3 hrs and 41 mins
- Unabridged
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Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations they create. Dealing with Difficult People looks at difficult behavior - what drives it and how to cope with it by managing aggression, avoiding awkward situations, and keeping calm. This third edition provides tools and techniques for dealing with difficult customers, difficult people in the digital sphere, and difficult bosses.
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Dealing with Difficult People
- Narrated by: Timothy Andrés Pabon
- Length: 3 hrs and 41 mins
- Release date: 2019-05-28
- Language: English
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Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations they create....
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Price: $21.00 or 1 Credit
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The Profit of Kindness
- How to Influence Others, Establish Trust, and Build Lasting Business Relationships
- Written by: Jill Lublin
- Narrated by: Karen Saltus
- Length: 5 hrs and 10 mins
- Unabridged
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When kindness becomes your primary goal, everything changes: how you look at life, what you get from it, and how others interact with and relate to you. The Profit of Kindness will help you master the art of building trusting, long-lasting relationships through open, nonadversarial interchanges that result in mutually beneficial outcomes.
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The Profit of Kindness
- How to Influence Others, Establish Trust, and Build Lasting Business Relationships
- Narrated by: Karen Saltus
- Length: 5 hrs and 10 mins
- Release date: 2017-02-03
- Language: English
- When kindness becomes your primary goal, everything changes: how you look at life, what you get from it, and how others interact with and relate to you....
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Price: $33.39 or 1 Credit
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Getting the Most out of Your CRM
- 25 Tips to Increase Adoption, Maximize Value and Increase Profits from Your Customer Relationship Management System
- Written by: WW Chee
- Narrated by: Ron Welch
- Length: 47 mins
- Unabridged
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With Getting the Most out of Your CRM, we provide you with the top 25 tips that are guaranteed to maximize value and increase profits from your customer relationship management system. In this audiobook, you will discover how these tips and techniques can help your business to become even better.
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Getting the Most out of Your CRM
- 25 Tips to Increase Adoption, Maximize Value and Increase Profits from Your Customer Relationship Management System
- Narrated by: Ron Welch
- Length: 47 mins
- Release date: 2018-06-12
- Language: English
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We provide you with the top 25 tips that are guaranteed to maximize value and increase profits from your customer relationship management system. In this audiobook, you will discover how these tips and techniques can help your business to become even better....
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Einstieg ins Customer Relationship Management
- Written by: Kristoffer Ditz
- Narrated by: Kristoffer Ditz
- Length: 1 hr and 1 min
- Unabridged
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ALLGEMEIN Kundenmanagement ist heute in Unternehmen nicht mehr wegzudenken. War es früher noch der Verkäufer/Vertriebsleiter, der diese Aufgabe übernahm, sind es heute eigenständige Positionen. Vor gut 70 Jahren konzentrierten die Unternehmen sich primär auf das Produkt sind es heute die Bedürfnisse des Kunden, die in den Fokus gerückt sind.Von daher ist ein professionelles Customer Relationship Management unerlässlich.In diesem Kurs lernen Sie die Grundlagen des CRM.
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Einstieg ins Customer Relationship Management
- Narrated by: Kristoffer Ditz
- Length: 1 hr and 1 min
- Release date: 2019-09-03
- Language: German
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ALLGEMEIN. Kundenmanagement ist heute in Unternehmen nicht mehr wegzudenken. War es früher noch der Verkäufer/Vertriebsleiter, der diese...
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Price: $9.45 or 1 Credit
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Inbound PR
- The PR Agency's Manual to Transforming Your Business with Inbound
- Written by: Iliyana Stareva
- Narrated by: Norah Tocci
- Length: 4 hrs and 51 mins
- Unabridged
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Showing you what you need to know and giving you a clear framework for putting numbers to reputation, this audiobook merges content and measurement to give today's PR agencies a new way to build brands, evaluate performance, and track ROI. The ability to reach the new consumer, build the relationship, and quantify the ROI of PR services allows you to develop an inbound business and the internal capabilities to meet and exceed the needs of the most demanding client. In this digital age of constant contact and worldwide platforms, it's the only way to sustainably grow your business.
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Inbound PR
- The PR Agency's Manual to Transforming Your Business with Inbound
- Narrated by: Norah Tocci
- Length: 4 hrs and 51 mins
- Release date: 2018-05-21
- Language: English
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Showing you what you need to know and giving you a clear framework for putting numbers to reputation, this audiobook merges content and measurement to give today's PR agencies a new way to build brands, evaluate performance, and track ROI....
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Price: $22.26 or 1 Credit
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Magnetic Stories
- Connect with Customers and Engage Employees with Brand Storytelling
- Written by: Gabrielle Dolan
- Narrated by: Katherine Littrell
- Length: 5 hrs and 17 mins
- Unabridged
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Your brand is the stories people share about you when you're not in the room, and it's these brand stories that determine if people buy from you, employ you, work for you, or invest in you. When the stakes are that high, wouldn't you want to take control of it? In Magnetic Stories, business storytelling expert Gabrielle Dolan reveals how you, too, can create and share stories that stick.
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Magnetic Stories
- Connect with Customers and Engage Employees with Brand Storytelling
- Narrated by: Katherine Littrell
- Length: 5 hrs and 17 mins
- Release date: 2021-04-13
- Language: English
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Your brand is the stories people share about you when you're not in the room. In Magnetic Stories, business storytelling expert Gabrielle Dolan reveals how you can create and share stories that stick....
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Price: $17.81 or 1 Credit
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Charming Your Way to the Top
- Hollywood's Premier P.R. Executive Shows You How to Get Ahead
- Written by: Michael Levine
- Narrated by: Lloyd James
- Length: 6 hrs and 34 mins
- Unabridged
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Charm is good business. It can increase your income, boost your status, and establish and maintain your reputation. Most businesspeople don't fully understand the concept of charm. It ought to be a reflex, a conditioned response, to "turn on the charm" when dealing with customers, clients, associates, and employees, but it isn't. Charm draws customers. Charm gets noticed. But charm is only partly innate. Much of it is learned.
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Charming Your Way to the Top
- Hollywood's Premier P.R. Executive Shows You How to Get Ahead
- Narrated by: Lloyd James
- Length: 6 hrs and 34 mins
- Release date: 2006-09-11
- Language: English
- Charm is good business. It can increase your income, boost your status, and establish and maintain your reputation....
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Price: $14.09 or 1 Credit
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Outstanding!
- 47 Ways to Make Your Organization Exceptional
- Written by: John G. Miller
- Narrated by: John G. Miller
- Length: 3 hrs and 15 mins
- Unabridged
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Every day outstanding organizations do things and promote values that ensure they will retain customers, grow revenues, increase market share, and build their reputations. Informed by his own commitment to the concept of personal accountability and enlivened by compelling true stories from exceptional organizations, in this insightful and accessible audiobook John Miller identifies the principles and behaviors that distinguish such organizations from the pack and provides listeners with ways to integrate them into their own work.
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Outstanding!
- 47 Ways to Make Your Organization Exceptional
- Narrated by: John G. Miller
- Length: 3 hrs and 15 mins
- Release date: 2010-01-05
- Language: English
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Every day outstanding organizations do things and promote values that ensure they will retain customers, grow revenues, increase market share, and build their reputations....
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Conversations in Communication, Volume II: Customer Relationship Management (CRM) as a Function of Public Relations
- Written by: Jabaree Dunham-Carson
- Narrated by: David A. Nickerson
- Length: 2 hrs and 22 mins
- Unabridged
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The purpose of this study is to discover if Customer Relationship Management programs can serve as a function of public relations in the development of stakeholder relationships. Conversations In Communication, Volume II: Customer Relationship Management (CRM) as a Function of Public Relations analyzes CRM communication by exploring the organization-public relationships between customers and their banking providers.
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Conversations in Communication, Volume II: Customer Relationship Management (CRM) as a Function of Public Relations
- Narrated by: David A. Nickerson
- Length: 2 hrs and 22 mins
- Release date: 2017-07-10
- Language: English
- The purpose of this study is to discover if Customer Relationship Management programs can serve as a function of public relations in the development of stakeholder relationships....
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Price: $9.20 or 1 Credit
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How to Punch the Sunday Jitters in the Face (2nd Edition)
- The High Performance Blueprint for Unstoppable CEOs & Founders
- Written by: TK Kader
- Narrated by: TK Kader
- Length: 2 hrs and 45 mins
- Unabridged
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Tired of trying hard only to barely inch ahead? Learn the EXACT HABITS of the top one percent of the most successful CEOs and founders. This will teach you how to develop the mindset and habits of the most successful founders. It's how you achieve success while protecting your well-being.
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How to Punch the Sunday Jitters in the Face (2nd Edition)
- The High Performance Blueprint for Unstoppable CEOs & Founders
- Narrated by: TK Kader
- Length: 2 hrs and 45 mins
- Release date: 2022-12-22
- Language: English
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Tired of trying hard only to barely inch ahead? Learn the EXACT HABITS of the top one percent of the most successful CEOs and founders. This will teach you how to develop the mindset and habits of the most successful founders. It's how you achieve success while protecting your well-being.
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Insanely Great Customer Service
- Going Beyond Ordinary Service to Unleash Fiercely Loyal Customer Relationships!
- Written by: Daniella Fairbairn
- Narrated by: Melissa Finley
- Length: 1 hr and 6 mins
- Unabridged
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The secret to getting a competitive edge in business is not what you think it is. We've all been there. At one point or another, we've all been in some establishment where the service left a whole lot to be desired. Remember how you felt during that moment. Now put yourself firmly in the shoes of your customer. What makes someone choose one business over another? More importantly, what will make your customers choose you? The answer is insanely great customer service.
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Insanely Great Customer Service
- Going Beyond Ordinary Service to Unleash Fiercely Loyal Customer Relationships!
- Narrated by: Melissa Finley
- Length: 1 hr and 6 mins
- Release date: 2016-06-01
- Language: English
- The secret to getting a competitive edge in business is not what you think it is. We've all been there. At one point or another, we've all been in some establishment where....
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Customer Relationship Marketing: An Introductory Course About Understanding the Management of Customer Relationship and Its Different Types
- Written by: John Hawkins
- Narrated by: Robert Plank
- Length: 35 mins
- Unabridged
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Relationships build businesses... how do you relate to your target audience? If you want to have a long-term customer-based circle, building relationships is essential. You see, people buy from you because they already have a connection and trust with you - they don't just need the product. This is very important to understand. From this amazing audiobook, you are about to learn the following information: how to build a strong CRM database for marketing, blending marketing and your CRM, how to improve your CRM to benefit your marketing, and much more.
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Customer Relationship Marketing: An Introductory Course About Understanding the Management of Customer Relationship and Its Different Types
- Narrated by: Robert Plank
- Length: 35 mins
- Release date: 2019-01-17
- Language: English
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If you want to have a long-term customer-based circle, building relationships is essential. You see, people buy from you because they already have a connection and trust with you - they don't just need the product. This is very important to understand....
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The Experience
- The 5 Principles of Disney Service and Relationship Excellence
- Written by: Bruce Loeffler, Brian Church
- Narrated by: Kevin Young
- Length: 8 hrs and 47 mins
- Unabridged
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The Experience is a unique guide to mastering the art of customer service and service relationships, based on the principles employed at the renowned leader in customer experience - the Walt Disney Company. Co-author Bruce Loeffler spent 10 years at Disney World overseeing service excellence. He has partnered with Brian T. Church to show you how to bring that same level of care and value to your own organization.
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The Experience
- The 5 Principles of Disney Service and Relationship Excellence
- Narrated by: Kevin Young
- Length: 8 hrs and 47 mins
- Release date: 2020-07-27
- Language: English
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Bring Disney-level customer experience to your organization with insider guidance....
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Customer Centricity
- Focus on the Right Customers for Strategic Advantage (Wharton Executive Essentials)
- Written by: Peter Fader
- Narrated by: Patrick Lawlor
- Length: 3 hrs and 4 mins
- Unabridged
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Despite what the old adage says, the customer is not always right. Even companies that can seemingly do no wrong-like the coffeehouse giant Starbucks-have only recently started to figure this out.
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Customer Centricity
- Focus on the Right Customers for Strategic Advantage (Wharton Executive Essentials)
- Narrated by: Patrick Lawlor
- Length: 3 hrs and 4 mins
- Release date: 2024-07-09
- Language: English
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Despite what the old adage says, the customer is not always right. Even companies that can seemingly do no wrong-like the coffeehouse giant Starbucks-have only recently started to figure this out.
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Communication Rx
- Transforming Healthcare Through Relationship-Centered Communication
- Written by: Calvin L. Chou, Laura Cooley
- Narrated by: Neal Vickers
- Length: 7 hrs and 52 mins
- Unabridged
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Research shows that nothing impacts patient experiences more than the quality of communication. The key to better healthcare outcomes is communication. Over the past four decades, the Academy of Communication in Healthcare has worked tirelessly with health systems, teaching communication skills that put relationships - between patients and providers, as well as among providers - at the center of care. Now, for the first time, ACH's proven and effective methodology is detailed in this invaluable step-by-step guide.
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Communication Rx
- Transforming Healthcare Through Relationship-Centered Communication
- Narrated by: Neal Vickers
- Length: 7 hrs and 52 mins
- Release date: 2021-08-03
- Language: English
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Research shows that nothing impacts patient experiences more than the quality of communication. While beneficial, the latest in cutting-edge technology and techniques aren't enough to ensure the best possible care for patients. The key to better healthcare outcomes is communication....
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