Customer Success Leadership

Liste de produits
    • How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
    • Auteur(s): Nick Mehta, Dan Steinman, Lincoln Murphy
    • Narrateur(s): Tim Andres Pabon
    • Durée: 8 h et 25 min
    • Date de publication: 2017-07-07
    • Langue: Anglais
    • 4.5 out of 5 stars 14 évaluations
    • The subscription business model is hot - from software to music to movies to diet programs, investors and public markets want businesses that create recurring payments....

    Prix courant: 31,16$ ou 1 crédit

    Prix réduit: 31,16$ ou 1 crédit

    • How to Thrive in One of the World’s Fastest Growing Careers - While Driving Growth for Your Company
    • Auteur(s): Ashvin Vaidyanathan, Ruben Rabago
    • Narrateur(s): Daniel Henning
    • Durée: 7 h et 22 min
    • Date de publication: 2020-03-24
    • Langue: Anglais
    • 4 out of 5 stars 1 évaluation
    • The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance....

    Prix courant: 22,26$ ou 1 crédit

    Prix réduit: 22,26$ ou 1 crédit

    • Clarify Your Message So Customers Will Listen
    • Auteur(s): Donald Miller
    • Narrateur(s): Donald Miller
    • Durée: 4 h et 56 min
    • Date de publication: 2017-10-10
    • Langue: Anglais
    • 5 out of 5 stars 738 évaluations
    • Donald Miller uses the 7 elements of powerful stories to teach listeners to improve how they connect with customers and grow their business.

    Prix courant: 22,13$ ou 1 crédit

    Prix réduit: 22,13$ ou 1 crédit

    • How Storytelling Can Captivate Customers, Influence Audiences, and Transform Your Business
    • Auteur(s): Kindra Hall
    • Narrateur(s): Kindra Hall
    • Durée: 7 h et 15 min
    • Date de publication: 2019-09-24
    • Langue: Anglais
    • 4.5 out of 5 stars 136 évaluations
    • Stories That Stick provides a clear framework of ideals and a concise set of actions for you to take complete control of your own story, utilizing the principles behind the world’s most effective business storytelling strategies....

    Prix courant: 25,63$ ou 1 crédit

    Prix réduit: 25,63$ ou 1 crédit

    • How to Achieve Customer Success and Create Exceptional CX
    • Auteur(s): Isabella Villani
    • Narrateur(s): Jonathan Yen
    • Durée: 9 h et 4 min
    • Date de publication: 2019-04-09
    • Langue: Anglais
    • Pas de évaluations
    • Transform Customer Experience offers real-life insights into effective strategies for developing and implementing customer experience (CX) programs in a range of corporate, governmental, and nonprofit environments....

    Prix courant: 22,26$ ou 1 crédit

    Prix réduit: 22,26$ ou 1 crédit

    • How to Get Clients to Stay Longer, Feel Happy and Achieve Better Results
    • Auteur(s): Jay Goncalves, Ben McLellan
    • Narrateur(s): Ben McLellan
    • Durée: 5 h et 28 min
    • Date de publication: 2023-02-06
    • Langue: Anglais
    • Pas de évaluations
    • What are companies like Uber, IKEA, Belgo, and Eurostar doing that makes them so profitable? They know how to scale relationships. But online gurus are lying to you about scaling to hundreds of clients without creating an exceptional customer experience.

    Prix courant: 25,00$ ou 1 crédit

    Prix réduit: 25,00$ ou 1 crédit

    • The Brian Tracy Success Library
    • Auteur(s): Brian Tracy
    • Narrateur(s): Brian Tracy
    • Durée: 2 h et 1 min
    • Date de publication: 2013-10-04
    • Langue: Anglais
    • 5 out of 5 stars 9 évaluations
    • Negotiation is an essential element of almost all of our interactions - personally and professionally....

    Prix courant: 17,80$ ou 1 crédit

    Prix réduit: 17,80$ ou 1 crédit

    • Discover the Secret to Getting Through to Absolutely Anyone
    • Auteur(s): Mark Goulston MD
    • Narrateur(s): Arthur Morey
    • Durée: 7 h et 53 min
    • Date de publication: 2020-04-21
    • Langue: Anglais
    • 4.5 out of 5 stars 31 évaluations
    • Drawing on his experience as a psychiatrist, business consultant, and coach, author Mark Goulston combines his background with the latest scientific research to help listeners turn the "impossible" and "unreachable" people in their lives into allies....

    Prix courant: 29,13$ ou 1 crédit

    Prix réduit: 29,13$ ou 1 crédit

    • 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
    • Auteur(s): Joseph A. Michelli
    • Narrateur(s): Joseph A. Michelli, Tom Parks
    • Durée: 8 h et 12 min
    • Date de publication: 2014-12-16
    • Langue: Anglais
    • 4.5 out of 5 stars 10 évaluations
    • The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company....

    Prix courant: 26,00$ ou 1 crédit

    Prix réduit: 26,00$ ou 1 crédit

    • What to Say Next to De-stress the Workday, Build Collaboration, and Calm Difficult Customers
    • Auteur(s): Karin Hurt, David Dye
    • Narrateur(s): Karin Hurt, David Dye
    • Durée: 4 h et 49 min
    • Date de publication: 2024-05-14
    • Langue: Anglais
    • Pas de évaluations
    • It's impossible to prepare for every workplace conflict. But this remarkably useful and practical resource helps professionals of all types prepare for inevitable workplace disagreements with actual phrasing to diffuse and prevent conflict....

    Prix courant: 22,13$ ou 1 crédit

    Prix réduit: 22,13$ ou 1 crédit

    • A Path to Profits, Passion, and Purpose
    • Auteur(s): Tony Hsieh
    • Narrateur(s): Tony Hsieh
    • Durée: 8 h et 17 min
    • Date de publication: 2010-06-07
    • Langue: Anglais
    • 4.5 out of 5 stars 166 évaluations
    • Tony Hsieh - CEO of Zappos, the online shoe retailer - explains how he created a unique culture and commitment to service that aims to improve the lives of its employees....

    Prix courant: 28,27$ ou 1 crédit

    Prix réduit: 28,27$ ou 1 crédit

    • Auteur(s): Michael Maslansky
    • Narrateur(s): Michael Maslansky
    • Durée: 7 h et 26 min
    • Date de publication: 2010-05-01
    • Langue: Anglais
    • 4.5 out of 5 stars 3 évaluations
    • What to say, how to say it, and why it matters: communicating with authority and honesty in an age of mistrust.....

    Prix courant: 28,27$ ou 1 crédit

    Prix réduit: 28,27$ ou 1 crédit

    • 10 Guiding Principles for Winning Tomorrow's Business
    • Auteur(s): Blake Morgan
    • Narrateur(s): Lisa Larsen
    • Durée: 6 h et 38 min
    • Date de publication: 2019-10-29
    • Langue: Anglais
    • 4.5 out of 5 stars 3 évaluations
    • In The Customer of the Future, customer experience futurist Blake Morgan outlines 10 easy-to-follow customer experience guidelines that integrate emerging technologies with effective strategies to combat disconnected processes, silo mentalities, and a lack of buyer perspective....

    Prix courant: 25,63$ ou 1 crédit

    Prix réduit: 25,63$ ou 1 crédit

    • Perfecting the Art of Customer Service
    • Auteur(s): The Disney Institute, Theodore Kinni
    • Narrateur(s): Barry Abrams
    • Durée: 5 h et 26 min
    • Date de publication: 2015-05-05
    • Langue: Anglais
    • 4.5 out of 5 stars 38 évaluations
    • Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service....

    Prix courant: 30,55$ ou 1 crédit

    Prix réduit: 30,55$ ou 1 crédit

    • How to Transform Your Business, Stop Screaming into the Void, and Make People Love You
    • Auteur(s): Joe Lazauskas, Shane Snow
    • Narrateur(s): Chris Sorensen
    • Durée: 4 h et 15 min
    • Date de publication: 2018-05-30
    • Langue: Anglais
    • 4 out of 5 stars 9 évaluations
    • In The Storytelling Edge, the strategy minds behind Contently, the world renowned content marketing technology company, reveal their secrets that have helped award-winning brands to build relationships with millions of advocates and customers....

    Prix courant: 22,26$ ou 1 crédit

    Prix réduit: 22,26$ ou 1 crédit

  • Prix courant: 8,71$ ou 1 crédit

    Prix réduit: 8,71$ ou 1 crédit

    • Auteur(s): Roy Lilley
    • Narrateur(s): Timothy Andrés Pabon
    • Durée: 3 h et 41 min
    • Date de publication: 2019-05-28
    • Langue: Anglais
    • 3.5 out of 5 stars 16 évaluations
    • Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations they create....

    Prix courant: 21,00$ ou 1 crédit

    Prix réduit: 21,00$ ou 1 crédit

    • Win New Customers with Outbound Sales and End Your Dependence on Inbound Leads
    • Auteur(s): William Miller
    • Narrateur(s): Mike Terry
    • Durée: 7 h et 5 min
    • Date de publication: 2020-11-03
    • Langue: Anglais
    • 5 out of 5 stars 1 évaluation
    • Sometimes, sales organizations rely too heavily only on inbound lead generation. However, when the inbound leads dry up and marketing efforts stop yielding results, the need for outbound activity becomes more crucial than ever....

    Prix courant: 25,63$ ou 1 crédit

    Prix réduit: 25,63$ ou 1 crédit

  • Prix courant: 19,18$ ou 1 crédit

    Prix réduit: 19,18$ ou 1 crédit

    • A Roadmap for Customer-Centered Innovation
    • Auteur(s): Stephen Wunker, David Farber, Jessica Wattman
    • Narrateur(s): Tim Andres Pabon
    • Durée: 4 h et 52 min
    • Date de publication: 2016-11-07
    • Langue: Anglais
    • 4.5 out of 5 stars 3 évaluations
    • Jobs to Be Done gives you a clear-cut framework for thinking about your business, outlines a road map for discovering new markets, new products, and new services....

    Prix courant: 27,82$ ou 1 crédit

    Prix réduit: 27,82$ ou 1 crédit