Customer Success Management

Liste de produits
    • How Innovative Companies Are Reducing Churn and Growing Recurring Revenue
    • Auteur(s): Nick Mehta, Dan Steinman, Lincoln Murphy
    • Narrateur(s): Tim Andres Pabon
    • Durée: 8 h et 25 min
    • Date de publication: 2017-07-07
    • Langue: Anglais
    • 4.5 out of 5 stars 14 évaluations
    • The subscription business model is hot - from software to music to movies to diet programs, investors and public markets want businesses that create recurring payments....

    Prix courant: 31,16$ ou 1 crédit

    Prix réduit: 31,16$ ou 1 crédit

    • How to Thrive in One of the World’s Fastest Growing Careers - While Driving Growth for Your Company
    • Auteur(s): Ashvin Vaidyanathan, Ruben Rabago
    • Narrateur(s): Daniel Henning
    • Durée: 7 h et 22 min
    • Date de publication: 2020-03-24
    • Langue: Anglais
    • 4 out of 5 stars 1 évaluation
    • The Customer Success Manager has become a critical asset to organizations across the business landscape. As the subscription model has spread from the cloud and SaaS to more sectors of the economy, that pivotal role will only grow in importance....

    Prix courant: 22,26$ ou 1 crédit

    Prix réduit: 22,26$ ou 1 crédit

    • The Brian Tracy Success Library
    • Auteur(s): Brian Tracy
    • Narrateur(s): Brian Tracy
    • Durée: 2 h et 1 min
    • Date de publication: 2013-10-04
    • Langue: Anglais
    • 5 out of 5 stars 9 évaluations
    • Negotiation is an essential element of almost all of our interactions - personally and professionally....

    Prix courant: 17,80$ ou 1 crédit

    Prix réduit: 17,80$ ou 1 crédit

    • How to Get Clients to Stay Longer, Feel Happy and Achieve Better Results
    • Auteur(s): Jay Goncalves, Ben McLellan
    • Narrateur(s): Ben McLellan
    • Durée: 5 h et 28 min
    • Date de publication: 2023-02-06
    • Langue: Anglais
    • Pas de évaluations
    • What are companies like Uber, IKEA, Belgo, and Eurostar doing that makes them so profitable? They know how to scale relationships. But online gurus are lying to you about scaling to hundreds of clients without creating an exceptional customer experience.

    Prix courant: 25,00$ ou 1 crédit

    Prix réduit: 25,00$ ou 1 crédit

    • How to Achieve Customer Success and Create Exceptional CX
    • Auteur(s): Isabella Villani
    • Narrateur(s): Jonathan Yen
    • Durée: 9 h et 4 min
    • Date de publication: 2019-04-09
    • Langue: Anglais
    • Pas de évaluations
    • Transform Customer Experience offers real-life insights into effective strategies for developing and implementing customer experience (CX) programs in a range of corporate, governmental, and nonprofit environments....

    Prix courant: 22,26$ ou 1 crédit

    Prix réduit: 22,26$ ou 1 crédit

    • How Storytelling Can Captivate Customers, Influence Audiences, and Transform Your Business
    • Auteur(s): Kindra Hall
    • Narrateur(s): Kindra Hall
    • Durée: 7 h et 15 min
    • Date de publication: 2019-09-24
    • Langue: Anglais
    • 4.5 out of 5 stars 136 évaluations
    • Stories That Stick provides a clear framework of ideals and a concise set of actions for you to take complete control of your own story, utilizing the principles behind the world’s most effective business storytelling strategies....

    Prix courant: 25,63$ ou 1 crédit

    Prix réduit: 25,63$ ou 1 crédit

    • A Path to Profits, Passion, and Purpose
    • Auteur(s): Tony Hsieh
    • Narrateur(s): Tony Hsieh
    • Durée: 8 h et 17 min
    • Date de publication: 2010-06-07
    • Langue: Anglais
    • 4.5 out of 5 stars 166 évaluations
    • Tony Hsieh - CEO of Zappos, the online shoe retailer - explains how he created a unique culture and commitment to service that aims to improve the lives of its employees....

    Prix courant: 28,27$ ou 1 crédit

    Prix réduit: 28,27$ ou 1 crédit

    • Auteur(s): Michael Maslansky
    • Narrateur(s): Michael Maslansky
    • Durée: 7 h et 26 min
    • Date de publication: 2010-05-01
    • Langue: Anglais
    • 4.5 out of 5 stars 3 évaluations
    • What to say, how to say it, and why it matters: communicating with authority and honesty in an age of mistrust.....

    Prix courant: 28,27$ ou 1 crédit

    Prix réduit: 28,27$ ou 1 crédit

    • Perfecting the Art of Customer Service
    • Auteur(s): The Disney Institute, Theodore Kinni
    • Narrateur(s): Barry Abrams
    • Durée: 5 h et 26 min
    • Date de publication: 2015-05-05
    • Langue: Anglais
    • 4.5 out of 5 stars 38 évaluations
    • Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service....

    Prix courant: 30,55$ ou 1 crédit

    Prix réduit: 30,55$ ou 1 crédit

    • 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
    • Auteur(s): Joseph A. Michelli
    • Narrateur(s): Joseph A. Michelli, Tom Parks
    • Durée: 8 h et 12 min
    • Date de publication: 2014-12-16
    • Langue: Anglais
    • 4.5 out of 5 stars 10 évaluations
    • The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company....

    Prix courant: 26,00$ ou 1 crédit

    Prix réduit: 26,00$ ou 1 crédit

  • Prix courant: 13,95$ ou 1 crédit

    Prix réduit: 13,95$ ou 1 crédit

    • Auteur(s): Roy Lilley
    • Narrateur(s): Timothy Andrés Pabon
    • Durée: 3 h et 41 min
    • Date de publication: 2019-05-28
    • Langue: Anglais
    • 3.5 out of 5 stars 16 évaluations
    • Workplaces are filled with all types of people, and some of them can be very difficult to get along with. By understanding difficult people and their behaviors, a savvy individual can resolve the awkward and problematic situations they create....

    Prix courant: 21,00$ ou 1 crédit

    Prix réduit: 21,00$ ou 1 crédit

  • Prix courant: 8,71$ ou 1 crédit

    Prix réduit: 8,71$ ou 1 crédit

    • Delivering World-Class Customer Experience the Mercedes-Benz Way
    • Auteur(s): Joseph A. Michelli
    • Narrateur(s): Joseph A. Michelli
    • Durée: 7 h et 31 min
    • Date de publication: 2015-12-06
    • Langue: Anglais
    • 4 out of 5 stars 6 évaluations
    • Driven to Delight offers an exclusive, behind-the-scenes look at CEO Steve Cannon and his leadership team's ambitious, multi-pronged strategy....

    Prix courant: 26,00$ ou 1 crédit

    Prix réduit: 26,00$ ou 1 crédit

  • Prix courant: 19,18$ ou 1 crédit

    Prix réduit: 19,18$ ou 1 crédit

    • The 32 Laws of Success for Customer Success Managers
    • Auteur(s): Subha Shrinivasan
    • Narrateur(s): Amira Gill
    • Durée: 41 min
    • Date de publication: 2023-03-16
    • Langue: Anglais
    • Pas de évaluations
    • Customer success is all about employing certain "soft" skills and techniques that are guaranteed to help you win over everyone's trust, respect and sponsorship. And anyone, at any level can master these skills....

    Prix courant: 4,95$ ou 1 crédit

    Prix réduit: 4,95$ ou 1 crédit

    • How to Transform Your Business, Stop Screaming into the Void, and Make People Love You
    • Auteur(s): Joe Lazauskas, Shane Snow
    • Narrateur(s): Chris Sorensen
    • Durée: 4 h et 15 min
    • Date de publication: 2018-05-30
    • Langue: Anglais
    • 4 out of 5 stars 9 évaluations
    • In The Storytelling Edge, the strategy minds behind Contently, the world renowned content marketing technology company, reveal their secrets that have helped award-winning brands to build relationships with millions of advocates and customers....

    Prix courant: 22,26$ ou 1 crédit

    Prix réduit: 22,26$ ou 1 crédit

    • A Detective Story About Solving the Mystery of Customer Behavior
    • Auteur(s): David S Duncan
    • Narrateur(s): David S Duncan, Terrence Kidd
    • Durée: 4 h et 39 min
    • Date de publication: 2021-05-04
    • Langue: Anglais
    • Pas de évaluations
    • A "detective story" that delivers key insights for any businessperson asking the questions: Who really are our customers, why do we lose them, how do we regain them? Find out....

    Prix courant: 19,18$ ou 1 crédit

    Prix réduit: 19,18$ ou 1 crédit

    • 5 Principles to Inspire, Engage, and Wow
    • Auteur(s): Joseph A. Michelli
    • Narrateur(s): Joseph A. Michelli, Tom Parks
    • Durée: 8 h et 32 min
    • Date de publication: 2014-07-25
    • Langue: Anglais
    • 5 out of 5 stars 1 évaluation
    • With The Zappos Experience, Joseph Michelli delivers a package for instant success right to your doorstep. All you have to do is open and use it....

    Prix courant: 26,00$ ou 1 crédit

    Prix réduit: 26,00$ ou 1 crédit

    • 70 Simple Rules for Sensational Service
    • Auteur(s): Flavio Martins
    • Narrateur(s): Don Hagen
    • Durée: 6 h et 34 min
    • Date de publication: 2015-08-26
    • Langue: Anglais
    • Pas de évaluations
    • Great companies distinguish themselves from the competition by providing their customers with something truly special....

    Prix courant: 31,16$ ou 1 crédit

    Prix réduit: 31,16$ ou 1 crédit