Customer Success
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The Innovative Sale
- Unleash Your Creativity for Better Customer Solutions and Extraordinary Results
- Auteur(s): Mark Donnolo
- Narrateur(s): Walter Dixon
- Durée: 4 h et 21 min
- Version intégrale
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Au global
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Performance
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Histoire
When it comes to strategies, salespeople usually veer toward one of two extremes: operating analytically…or by the seat of their pants. In this groundbreaking audiobook on sales creativity, listeners will learn how to integrate the right-brain aptitude for innovation with the left-brain affinity for logic and process. The result is a fresh, dynamic approach that addresses customers' needs while expanding the salesperson's entire way of thinking.
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The Innovative Sale
- Unleash Your Creativity for Better Customer Solutions and Extraordinary Results
- Narrateur(s): Walter Dixon
- Durée: 4 h et 21 min
- Date de publication: 2014-02-07
- Langue: Anglais
- When it comes to strategies, salespeople usually veer toward one of two extremes: operating analytically…or by the seat of their pants....
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Prix courant: 21,00$ ou 1 crédit
Prix réduit: 21,00$ ou 1 crédit
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The Buzz
- 50 Little Things That Make a Big Difference to Serve Your Customers (Bookbytes Executive Summary)
- Auteur(s): David Freemantle
- Narrateur(s): Bookbytes
- Durée: 10 min
- Version abrégée
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Au global
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Performance
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Histoire
Organisations that excel at service buzz. Their people are switched on, and they "make it happen" for customers. It is down to all the little things they get right. They focus on what counts, and in the world of commerce, as well as in public service, there is only one person that counts, and that is the customer.
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Prix courant: 1,43$ ou 1 crédit
Prix réduit: 1,43$ ou 1 crédit
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Agile and Lean Office (Key to Increasing Profit and Employee/Customer Satisfaction)
- Auteur(s): Ade Asefeso MCIPS MBA
- Narrateur(s): Ron Herczig
- Durée: 2 h et 23 min
- Version intégrale
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Au global
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Performance
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Histoire
Agile and Lean Office are so deeply interwoven that if you are doing agile you are doing lean, and vice-versa. Those considering process change will likely find the description of the interrelatedness interesting and enlightening. The question should I use lean office instead of agile office is based on a false premise because office environments are complex systems. There can be thousands of integration points as information flows along a value stream.
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Agile and Lean Office (Key to Increasing Profit and Employee/Customer Satisfaction)
- Narrateur(s): Ron Herczig
- Durée: 2 h et 23 min
- Date de publication: 2014-04-21
- Langue: Anglais
- Agile and Lean Office are so deeply interwoven that if you are doing agile you are doing lean, and vice-versa...
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Prix courant: 9,20$ ou 1 crédit
Prix réduit: 9,20$ ou 1 crédit
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Digital Delight: Second Edition
- Planning, Measuring, and Optimizing Great Digital Customer and Employee Experiences
- Auteur(s): Greg Kihlström
- Narrateur(s): Kenneth Montgomery
- Durée: 2 h et 26 min
- Version intégrale
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Au global
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Performance
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Histoire
We are living in the age of experience. With the proliferation of tools that allow better and more holistic design of customer experience and employee experience, comes an increased ability to measure, analyze, and optimize. This new age of increased integration means that successful CX and EX involves many teams and departments within an organization to become successful.
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Digital Delight: Second Edition
- Planning, Measuring, and Optimizing Great Digital Customer and Employee Experiences
- Narrateur(s): Kenneth Montgomery
- Durée: 2 h et 26 min
- Date de publication: 2022-11-18
- Langue: Anglais
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We are living in the age of experience. With the proliferation of tools that allow better and more holistic design of customer experience and employee experience, comes an increased ability to measure, analyze, and optimize....
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Prix courant: 8,71$ ou 1 crédit
Prix réduit: 8,71$ ou 1 crédit
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Design Thinking Journey
- Development and Growth to Improve your Team and Understand Unmet Customer Needs
- Auteur(s): Hugo Locke
- Narrateur(s): Ben Koschella
- Durée: 3 h et 36 min
- Version intégrale
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Au global
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Performance
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Histoire
With the hustle culture, it is a bit difficult to solve challenges in less time as well as achieve goals like team development and meeting customer needs. Design Thinking Journey is a fundamental audiobook for the development and growth of your team as well as to understand your customer’s needs to meet them. The audiobook helps you learn how to improve customer experience and also make sure your team is at the top of their game throughout, thereby ensuring a win-win situation for your business.
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Design Thinking Journey
- Development and Growth to Improve your Team and Understand Unmet Customer Needs
- Narrateur(s): Ben Koschella
- Durée: 3 h et 36 min
- Date de publication: 2020-06-03
- Langue: Anglais
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With the hustle culture, it is a bit difficult to solve challenges in less time as well as achieve goals like team development and meeting customer needs....
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Prix courant: 18,74$ ou 1 crédit
Prix réduit: 18,74$ ou 1 crédit
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Cavemen Can't Market
- Attracting, Conversing, and Creating Loyal Customers Using WOO Marketing
- Auteur(s): Jonathan Peters PhD
- Narrateur(s): Dale McConachie
- Durée: 4 h et 39 min
- Version intégrale
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Au global
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Performance
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Histoire
Caveman marketing tactics no longer work. It used to be that if we took out enough ads, bought enough impressions, and had a persuasive message, we could wear prospective customers down until they eventually bought. But we are no longer in charge - they are. That is why we must change our marketing concept from the "Caveman Way" to the "WOO Way". A few marketers understand that the game has changed. Rather than hitting customers over the head with ad after ad, they go to potential customers where they are. Once there, they begin a relationship with them, in essence courting them.
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Cavemen Can't Market
- Attracting, Conversing, and Creating Loyal Customers Using WOO Marketing
- Narrateur(s): Dale McConachie
- Durée: 4 h et 39 min
- Date de publication: 2013-04-23
- Langue: Anglais
- Caveman marketing tactics no longer work. It used to be that if we took out enough ads, bought enough impressions, and had a persuasive message, we could wear prospective customers down until they eventually bought....
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Prix courant: 23,12$ ou 1 crédit
Prix réduit: 23,12$ ou 1 crédit
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