Customer Service

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  • Inspired cover art

    • Inspired

    • How to Create Tech Products Customers Love, Second Edition
    • Written by: Marty Cagan
    • Narrated by: Marty Cagan
    • Length: 7 hrs and 45 mins
    • Release date: 2018-03-20
    • Language: English
    • 4.5 out of 5 stars 159 ratings
    • How do today's most successful tech companies - Amazon, Google, Facebook - design, develop, and deploy the products that have earned the love of literally billions of people around the world? Find out....

    Price: $26.82 or 1 Credit

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  • The Thank You Economy cover art

    • The Thank You Economy

    • Written by: Gary Vaynerchuk
    • Narrated by: Gary Vaynerchuk
    • Length: 5 hrs and 41 mins
    • Release date: 2011-06-28
    • Language: English
    • 4.5 out of 5 stars 87 ratings
    • If this were 1923, this book would have been called "Why Radio Is Going to Change the Game"....

    Price: $24.46 or 1 Credit

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  • How to Become a Rainmaker cover art

    • How to Become a Rainmaker

    • The Rules for Getting and Keeping Customers and Clients
    • Written by: Jeffrey J. Fox
    • Narrated by: Jeffrey J. Fox
    • Length: 2 hrs and 8 mins
    • Release date: 2000-06-06
    • Language: English
    • 4 out of 5 stars 25 ratings
    • A rainmaker is a person who brings revenue into an organization. That revenue comes from customers, it is the lifeforce of the organization, and without it the organization will die...

    Price: $10.67 or 1 Credit

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  • Excellence Wins cover art

    • Excellence Wins

    • A No-Nonsense Guide to Becoming the Best in a World of Compromise
    • Written by: Horst Schulze, Dean Merrill - contributor
    • Narrated by: Michael Wagner
    • Length: 5 hrs
    • Release date: 2019-03-05
    • Language: English
    • 5 out of 5 stars 45 ratings

    • In Excellence Wins, co-founder of The Ritz-Carlton Hotel Company Horst Schulze shares the visionary and disruptive principles that have produced immense global successes over the course of his still prolific 50-year career....

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  • The New Gold Standard cover art

    • The New Gold Standard

    • 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
    • Written by: Joseph A. Michelli
    • Narrated by: Joseph A. Michelli, Tom Parks
    • Length: 8 hrs and 12 mins
    • Release date: 2014-12-16
    • Language: English
    • 4.5 out of 5 stars 10 ratings
    • The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company....

    Price: $26.00 or 1 Credit

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  • Be Our Guest cover art

    • Be Our Guest

    • Perfecting the Art of Customer Service
    • Written by: The Disney Institute, Theodore Kinni
    • Narrated by: Barry Abrams
    • Length: 5 hrs and 26 mins
    • Release date: 2015-05-05
    • Language: English
    • 4.5 out of 5 stars 38 ratings
    • Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service....

    Price: $30.55 or 1 Credit

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  • Just Listen cover art

    • Just Listen

    • Discover the Secret to Getting Through to Absolutely Anyone
    • Written by: Mark Goulston MD
    • Narrated by: Arthur Morey
    • Length: 7 hrs and 53 mins
    • Release date: 2020-04-21
    • Language: English
    • 4.5 out of 5 stars 31 ratings

    • Drawing on his experience as a psychiatrist, business consultant, and coach, author Mark Goulston combines his background with the latest scientific research to help listeners turn the "impossible" and "unreachable" people in their lives into allies....

    Price: $29.13 or 1 Credit

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  • The Service Culture Handbook cover art

    • The Service Culture Handbook

    • A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service
    • Written by: Jeff Toister
    • Narrated by: Roger Wayne
    • Length: 5 hrs and 41 mins
    • Release date: 2020-02-25
    • Language: English
    • 5 out of 5 stars 1 rating

    • The Service Culture Handbook is a step-by-step guide to help you develop a customer-focused culture in your company, department, or location....

    Price: $14.47 or 1 Credit

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  • New Sales. Simplified. cover art

    • New Sales. Simplified.

    • The Essential Handbook for Prospecting and New Business Development
    • Written by: Mike Weinberg
    • Narrated by: Mike Weinberg
    • Length: 8 hrs and 1 min
    • Release date: 2020-08-25
    • Language: English
    • 4.5 out of 5 stars 37 ratings

    • No matter how much repeat business you get from loyal customers, the lifeblood of your business is a constant flow of new accounts. Packed with tested strategies and anecdotes, New Sales. Simplified. offers a proven formula for prospecting, developing, and closing deals....

    Price: $29.13 or 1 Credit

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  • Delivering Happiness cover art

    • Delivering Happiness

    • A Path to Profits, Passion, and Purpose
    • Written by: Tony Hsieh
    • Narrated by: Tony Hsieh
    • Length: 8 hrs and 17 mins
    • Release date: 2010-06-07
    • Language: English
    • 4.5 out of 5 stars 166 ratings
    • Tony Hsieh - CEO of Zappos, the online shoe retailer - explains how he created a unique culture and commitment to service that aims to improve the lives of its employees....

    Price: $28.27 or 1 Credit

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  • Hug Your Customers cover art

    • Hug Your Customers

    • The Proven Way to Personalize Sales and Achieve Astounding Results
    • Written by: Jack Mitchell
    • Narrated by: Jack Mitchell
    • Length: 7 hrs and 54 mins
    • Release date: 2015-04-14
    • Language: English
    • 4.5 out of 5 stars 10 ratings

    • If you want to put your arms around your business and bottom line, you'll want all the updated information and practices found in the landmark business best seller, Hug Your Customers. The only way to stay in business is to have customers....

    Price: $25.23 or 1 Credit

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  • Uncopyable cover art

    • Uncopyable

    • How to Create an Unfair Advantage over Your Competition
    • Written by: Steve Miller
    • Narrated by: Jeff Moon
    • Length: 4 hrs and 32 mins
    • Release date: 2020-12-07
    • Language: English
    • 5 out of 5 stars 2 ratings

    • What separates average businesses from extraordinarily successful ones? Better product? Nope. Your competitor will rapidly reverse-engineer your "secret sauce" and get their "better-than-you" version on the market faster than you can say "Usain Bolt"....

    Price: $10.05 or 1 Credit

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  • Never Lose a Customer Again cover art

    • Never Lose a Customer Again

    • Turn Any Sale into Lifelong Loyalty in 100 Days
    • Written by: Joey Coleman
    • Narrated by: Joey Coleman
    • Length: 9 hrs and 28 mins
    • Release date: 2018-04-03
    • Language: English
    • 4.5 out of 5 stars 86 ratings

    • Coleman's theory of customer loyalty is that it's not about getting the sale: It's about the 100 days after the sale....

    Price: $23.31 or 1 Credit

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  • The JOLT Effect cover art

    • The JOLT Effect

    • How High Performers Overcome Customer Indecision
    • Written by: Matthew Dixon, Ted McKenna
    • Narrated by: Matthew Dixon, Ted McKenna
    • Length: 5 hrs and 47 mins
    • Release date: 2022-09-20
    • Language: English
    • 5 out of 5 stars 6 ratings

    • In sales, the worst thing you can hear from a customer isn’t “no.” It’s “I need to think about it.” When this happens, deeply entrenched business advice says to double down on your efforts to sell a buyer on all the ways they might win by choosing you and your business....

    Price: $20.40 or 1 Credit

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  • The Ultimate Question 2.0 (Revised and Expanded Edition) cover art

    Price: $31.16 or 1 Credit

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  • The Automatic Customer cover art

    • The Automatic Customer

    • Creating a Subscription Business in Any Industry
    • Written by: John Warrillow
    • Narrated by: Don Hagen
    • Length: 5 hrs and 15 mins
    • Release date: 2015-02-05
    • Language: English
    • 4.5 out of 5 stars 22 ratings
    • Whether you want to transform your entire business into a recurring revenue engine or just pick up an extra 5 percent of sales growth, The Automatic Customer will be your secret weapon....

    Price: $31.16 or 1 Credit

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  • The Startup Owner's Manual cover art

    • The Startup Owner's Manual

    • The Step-by-Step Guide for Building a Great Company
    • Written by: Steve Blank, Bob Dorf
    • Narrated by: Matthew Boston
    • Length: 12 hrs and 59 mins
    • Release date: 2020-06-23
    • Language: English
    • 5 out of 5 stars 4 ratings

    • The Startup Owner's Manual guides you, step-by-step, as you put the Customer Development process to work....

    Price: $27.83 or 1 Credit

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  • Selling Luxury cover art

    • Selling Luxury

    • Connect with Affluent Customers, Create Unique Experiences Through Impeccable Service, and Close the Sale
    • Written by: Robin Lent, Genevieve Tour
    • Narrated by: Jo Anna Perrin
    • Length: 3 hrs and 12 mins
    • Release date: 2020-07-20
    • Language: English
    • 3.5 out of 5 stars 9 ratings

    • Connect with affluent customers, create unique experiences through impeccable service, and close the sale....

    Price: $14.47 or 1 Credit

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  • The Customer Service Revolution cover art

    • The Customer Service Revolution

    • Overthrow Conventional Business, Inspire Employees, and Change the World
    • Written by: John R. DiJulius III
    • Narrated by: Joel Richards
    • Length: 4 hrs and 54 mins
    • Release date: 2020-10-02
    • Language: English
    • 5 out of 5 stars 3 ratings

    • In The Customer Service Revolution, DiJulius points out how numerous companies have made customer service their biggest competitive advantage, are dominating their industries, and have made price irrelevant....

    Price: $25.20 or 1 Credit

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  • The Customer Rules cover art

    • The Customer Rules

    • The 39 Essential Rules for Delivering Sensational Service
    • Written by: Lee Cockerell
    • Narrated by: Lee Cockerell
    • Length: 3 hrs and 59 mins
    • Release date: 2013-03-05
    • Language: English
    • 5 out of 5 stars 5 ratings
    • The former EVP of Walt Disney World shares indispensible rules for serving customers with consistency, efficiency, creativity, sincerity, and excellence....

    Price: $17.48 or 1 Credit

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